Notification push

[Philippe]

It's so tiring to receive push notifications for the same detection simply because the camera monitors if it detects a vehicle or a person.

It would be easier to send a single push notification when detecting multiple categories (people, vehicles) occurring in a close interval of each other.

Because currently my camera detects vehicles and people in my driveway. When a car arrives I get a push notification, and when the person gets out of their car, I get another push notification telling me there is a person... So my phone rings twice in 20 seconds for the same thing and in the end it is tiring.

Let us choose to receive only one push notification for the same detection period that we have defined (30,60,120 seconds) to avoid push notification spam.

[Reolink Fiona]

@philippe What's your camera model? If your camera is non-battery, you can try to update your firmware to the latest version. There is a new feature, push interval, in the camera with new firmware. You can set up the interval to get the push. You can download the firmware here, Download Center – Reolink.

[Jedi2020_32727772450952]

@reolink-fiona

As a DUO camera owner, I am still waiting for the push interval and alarm delay features already available on the older camera like RL822A. What's going on with DUO firmware?

[Philippe]

@reolink-fiona I have the Reolink rlc-823a camera and I have the interval delay option to enable. However, here is an example of the problem I am having:

In the Reolink app, I set the push notification delay to 120 seconds.

It is 9:00 am, a vehicle arrives in my driveway and a person gets out of the vehicle. at 9:00 am and 5 seconds I receive a notification that a car has been detected, then at 9:02 am I receive a new notification to tell me that a person has been detected at 9:00 am...

So it's completely ridiculous to receive two notifications for the same detection timecode.

It would be easier to have only one push notification for the same detection timecode and put a delay of your choice during the moment when the camera should not send a notification again. And after this time, if there is a new detection, then the camera sends a new push notification.

Because the camera currently sends a notification separately for each category for the same timecode, so if there is a car coming and a person gets off with an animal, then I receive 3 notifications for the same detection. 1 instant notification for the car, 2 minutes later for the detected person and 2 minutes later for the animal which has also been detected.

It's really tiring in the end, instead of making a single notification that encompasses all three categories (animals, people, vehicles)

[Reolink Fiona]

@jedi2020_32727772450952 The DUO firmware doesn't have a new firmware in a short time. If there is any news, I will let you know.

[Reolink Fiona]

@philippe Thank you for your detailed feedback on the push interval feature. We will collect your suggestion and try to optimize the push interval feature.

[growthstarboard_712857464570072]

@jedi2020_32727772450952 I'm also waiting for a new update to fix this error. The current resolution is really not good at all.

[growthstarboard_712857464570072]

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