Android 4.29.05 APP Update Issues

[Reolink Fiona]

Hi all，

We had heard about the Andriod App 4.29.05 issues, and we are working on it.

We need more information to locate the App problem. If you have any questions or find anything is not working now, please send them to our tech support. Also, attach your device info, App version, screenshots of the error message, or a short video.

Tech Support: https://support.reolink.com/hc/en-us/requests/new

We will fix these issues ASAP. Thank you for your understanding！

If you want to roll back to the previous version 4.28.0.8, you can download the APP here, https://drive.google.com/file/d/1yvKIfwjSMrIOgjmCfwZywUdbjQ5yFHbL/view?usp=sharing.

[paigendoug_504316937273591]

@reolink-fiona both of my Argus 2 battery powered cameras have issues with the latest update. I have the 4 29.05 App. Both cameras failed over the weekend. PIR did not work when turned on, and neither would record. I did all the listed troubleshooting. I eventually did a factory reset for both and they worked fine...for 2 days. Now both have failed again. There is no error message to provide. They simply won't work even though PIR & recording are turned on. The live camera still works, but PIR just can't be triggered.

[Reolink Fiona]

@paigendoug_504316937273591 @wkerr_330694622339223 Thank you for your feedback. You can send your problem to the support team and our tech can solve the issue according to more users' feedback. We will fix it asap. Submit a ticket here, Submit a request – Reolink Support.

[bobw_168846258032803]

App 4.29.05
Intermittent connection to all cameras, and when it does connect the bit rate is very low about 1/6 of normal. Also notifications are very intermittent. My wifi signal is strong. All started with the new version. Before everything worked great.

[Reolink Fiona]

@bobw_168846258032803 Could you please send the video/screenshot to our support team for the check? Our tech will have a further check for the issues. We will fix the issues asap. Submit a request – Reolink Support

[wkerr_330694622339223]

I have similar problems with my 2 cameras. Lumus is now working but had trouble after the update and my Argus 2 works with Live View but won't record any motion now.

[motionless_505025253454000]

I've also started getting very slow connections, or repeated failed connections, but not just with the android app, also with the PC client. Sometimes it connects fine, and then just drops out for no reason.

I have two cameras, they are both experiencing the same issues, and there has been no physical changes to where things are, they've just starting not working nearly as well.

[Reolink Fiona]

@motionless_505025253454000 Can you try to lower the bitrate or change the stream mode to be fluent/balanced on PC to check? If you have a problem both on PC/APP for all cameras, it may also be related to the network issue.

[motionless_505025253454000]

@reolink-fiona Not sure what's changed, but as of last night everything is now working fine again on all cameras and on PC & app. Again, no changes here, not even rebooted the router since the last time I checked with problems, but it all seems fine now, in both fluid and clear modes.

[Reolink Fiona]

@motionless_505025253454000 Thank you for your update!

[graywolf240_417342037819589]

4.29.06 Was supposed to help. While it did help with the zoom issue that video is still choppy and lags behind. Alerts are a hit or miss. Please push out and update that works.

[Reolink Fiona]

@graywolf240_417342037819589 Thank you for your update. Can you give some video about the issue to support? We will try to fix it asap. Submit a request here, Submit a request – Reolink Support.
If there is any update, we will also let you know.