Navigation

    Home
    All Categories
    • KEEN Trail Camera
    • Top #ReolinkCaptures Awards
    • Announcements and News
    • Wishlist
    • #ReolinkTrial
    • Discussion About Products
    • Reolink Captures
    • Reolink Client & APP
    #ReolinkTrial
    Reolink Captures
    Log in to post
    Guest
    • Guest
    • Register
    • Login

    Learn More

    Reolink updates Learn More

    Meet Reolink at IFA 2024! Learn More

    Reolink Q&A Learn More

    Email notifications broken in Android v4.29.0.6

    Reolink Client & APP
    2
    8
    826
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • chris_490556869865720
      chris last edited by

      Hi.

      I have 3 Reolink Go cameras (all firmware version v1.0.213.00) and usually receive at least one email alert a night from each camera. I noticed that I hadn't received an email for a few nights so started investigating. It turns out that the cameras hadn't recorded anything since 7 March. On checking the settings I noticed that, although PIR was on, the schedule had been removed and recording video had been disabled. Others have reported similar problems on this forum so I'm assuming that my app updated on 7 March and that caused the settings to reset.

      I used the app's Advanced > Restore function to restore the settings of each of the cameras, removed them from the app, uninstalled and reinstalled the app and finally set the cameras up again. I'm now getting push notifications and video is being recorded again, but the email notifications aren't working. I'm using the same Gmail account that I've been using successfully for years. When I configure the email settings the app immediately pops up with a 400 error. I receive the test emails but no notification emails from camera alerts.

      Is there anything else I can try or should I downgrade to 4.28 as has been suggested elsewhere?

      Cheers, Chris

      Reply Quote
      Share
      • Share this Post
      • Facebook
      • Twitter
      • copy the link
        Copied!
      0
        • Reolink Fiona
          Reolink Fiona @chris last edited by

          @chris_490556869865720
          Hi there, for the PIR issue, you can try 4.29.08, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule.

          For the email issue, you can try to use the APP password as the email address. Here is the how-to-guide, https://support.reolink.com/hc/en-us/articles/360039461654-How-to-Generate-an-APP-Password-in-Gmail-Email-Account.

          Reply Quote
          Share
          • Share this Post
          • Facebook
          • Twitter
          • copy the link
            Copied!
          0
          • chris_490556869865720
            chris @Reolink Fiona last edited by

            Hi @reolink-fiona.

            I've tried 4.29.0.8 but the email functionality still isn't working.

            I'm using an app password for my Gmail account, and am receiving test emails from within the Reolink app, but don't receive any notification emails.

            Can you send me the link to software version 4.28 so I can check whether the email functionality works as expected in there, please?

            Cheers, Chris

            Reply Quote
            Share
            • Share this Post
            • Facebook
            • Twitter
            • copy the link
              Copied!
            0
            View 5 replies
          • First post
            Last post
          All Categories
          Announcements and News Reolink Client & APP Discussion About Products #ReolinkTrial Reolink Captures Wishlist KEEN Trail Camera
          Never miss Reolink hot deals, news, and updates tailored for you.

          Thanks for your subscription!

          Please enter a valid email address.

          Oops… Something went wrong. Please try again later.

          You are already subscribed to this email list. :)

          Submission failed. Please try again later.

          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

          Copyright 2025 © Reolink All Rights Reserved.

          Welcome Back!

          Hi there! Join the Commnunity to get all the latest news, tips and more!

          Join Now