E1 Pro microphone

[TomCrean]

I purchased the E1 Pro last week having been satisfied with other Reolink cameras in my home setup. I have been disappointed by now with the E1 Pro microphone, the volume picked up by the camera microphone is very low and tinny compared to other similar cameras I have used. I'd this 'normwl' or is my device defective?

[Reolink Lorenz]

@tomcrean Hi Tom, thank you for the feedback. You may adjust the volume as instructed here, https://support.reolink.com/hc/en-us/articles/900000785186-How-to-Adjust-Volume-for-Two-Way-Audio-on-Reolink-App. Hope this helps.

[TomCrean]

@reolink-lorenz This does not answer my original query. I am observing that the reolink camer microphone level is very low. Even with all volume settings of my device/app/client set to maximum level, I am finding it very difficult to pick up any of the sound around the camera. This is either a fault or s low quality of the camera, and is very disappointing.

[Reolink Lorenz]

@tomcrean Thank you for the feedback, Tom. And I am sorry that I didn't get you right.

You may submit a request here, https://support.reolink.com/hc/en-us/requests/new, and attach a video as a sample to the request. Our team will take a further look into the issue and get back to you asap.

[ted_621514716848646]

@tomcrean Im also noticing low volume and overall mic is very poor quality. We have turned down the volume and quality is better but it very tough to hear anything on the recorded side as volume is low on our E1 pro as well. I think this is how they are and is an issue.

[vorrias argo_693406585926084]

Hi @tomcrean I have the same problem with E1 with Ethernet camera bought yesterday.
I am using Android up
I contacted with Reolink and waiting. Is any cure to the problem? Any update or something?
Did you have any solution to the table?
Thanks
Vasilis

[tyson j murphy_538776502415575]

Yes Tom, I have looked across several boards and Reolink has repetitively NOT answered the question/issue. I have a feeling they know it's defective and should be recalled and fixed but aren't being honest about it (which is disappointing as I am a big fan of their products and have several versions of their cameras and NVRs).

I own several e1 pro and zoom devices and they all seem to have the same issue. Them referring us to volume controls as if we're less than competent is borderline insulting.

[joseph_1979]

@tyson-j-murphy_538776502415575 On the E1 Zoom the audio volume was relatively low and sometimes barely hear what one says especially if he/she is a bit far. But this is not the case with E1 OD and the new E1 Zoom AI. Its fairly good.