Lumus not compatible with Google Home?

[inge_241341868548265]

I have E1 pro and E1 outdoor and Argus 2 and Argus 3 connected to Google Home, but my 3 Lumuses fail every time when I try to enable. They are not on the list of excluded cameras for this purpose. Is that an oversight in the documentation?

[Reolink Fiona]

@inge_241341868548265 Lumus supports the Alexa. Have you enabled the smart home skills for the camera on Reolink App?

You can check more details here, https://support.reolink.com/hc/en-us/articles/900002153283-Fail-to-Add-Cameras-to-Amazon-Alexa.

[inge_241341868548265]

@reolink-fiona That's the Amazon Alexa system. My problem is with Google Home

[Reolink Fiona]

@inge_241341868548265 Sorry for my mistake.

They are the same. Lumus supports Google Home. You can check if you have enabled the smart home skills for the camera on Reolink App.

Check more by reading this article, https://support.reolink.com/hc/en-us/articles/900002153223-Fail-to-Add-Cameras-to-Google-Home.

If you still can't make it work, you can submit a request here, Submit a request – Reolink Support. Our tech will help check this issue.

[inge_241341868548265]

@reolink-fiona I have enabled all my other types of cameras that appear on my app and therefore are connected to my account. Just the 3 Lumus ones that report "Operation failed" each time. The help pages did not make any difference. Except one part says make sure he camera is connected to the internet. I know the camera is connected to my wifi but I have no way of knowing if it connects outside to the internet

[Reolink Fiona]

@inge_241341868548265 Can you try to send some information like a video/screenshot to our support team for a further check? Our support team will reply you within 24 hours. Submit a request – Reolink Support

[inge_241341868548265]

@reolink-fiona With the help of support staff suggesting things to try I discovered by trial and error that Lumus cameras allow you to set them with a Static IP, but if you do that, then they cannot work with Google Home. It works ok if you reserve their IP on the router, but leave the cameras as DHCP. This differs from the other cameras in that the battery cameras do not allow you to set a Static IP in the app or client anyway so you can't make that mistake with those - and the others powered cameras such as the E1 range do work with Google when they have a Static IP. I think the difference is that the E1 range offer RTSP ports. So Lumus is kind of caught in the middle. It may make more sense to disable the Static IP setting for Lumus in the app and client.

Besides not working with Google, Lumus also cannot be accessed remotely via the app when it has a Static IP set

[Reolink Fiona]

@inge_241341868548265
That is a very useful finding! Thank you for the update. Hope this can help others with the same issue.