RLC523WA

[faasio82_480971996033257]

I have got this camera at the front of my house.
Since i have changed the firmware the detection and sensitivity is awful.
I have already changed the setting many times.

Is there somebody else who got this camera?

I am curious about other experiences.

Thank you!

[joseph_1979]

@faasio82_480971996033257 wait for next firmware update. They really need to improve in testing both hw and sw before launching the product to the public. I has the sane issues with RLC511WA but now after teo firmware updates miat issues have been fixed. You need to wait for 3 to 6 months....

[faasio82_480971996033257]

@joseph-chircop_497308027822318 : Well i hope new firmware will be there sooner. The camera is now almost useless no matter what settings i use.

I will try to be patience.

[faasio82_480971996033257]

Altough i got another firmware version the WA tracking and motion detection is awful.

Doesn't matter how the settings are.
A car is not a car and everything else is a car.
Doesn't sound very logical to me.

I paid a lot of money for this camera, but i am not happy with it.

Must say the Reolink contact service is very helpfull, but no good solution for this camera.

Edit: And out of nowhere the SD card is not avalaible anymore!
I didn't do anything and all of sudden no SD card to be seen.
More and more problems with this camera.

[Reolink Fiona]

@faasio82_480971996033257 What firmware version do you get? If the auto-tracking still does not work well, can you send the video for our tech to check? You can send the video here, Submit a request – Reolink Support. Thank you so much!

[faasio82_480971996033257]

@reolink-fiona : i have version v3.1.0.764. This version worked ok before, but not anymore.

And I don't mean the tracking by following a car or person, but just the normal detection of a person or a car.
I don't use the follow option.

[Reolink Fiona]

@faasio82_480971996033257 Hi Fassio, can you give some examples like videos of the wrong detection? You can also provide your alarm settings details for me to check.

[faasio82_480971996033257]

@reolink-fiona : At night bugs are cars for example.
When I use objection size for the smallest option, no detection is there at day time.

[Reolink Fiona]

@faasio82_480971996033257 I saw that you have set the maximum object size. Can you try to not use this setting to see if it can be better? You can set up the alarm delay time to filter out some vehicle false alerts too.

[faasio82_480971996033257]

@reolink-fiona : I will try that.