The black screen problem is still not solved

[gsieben_265907787661543]

The black screen problem is still not solved. I have the latest Windows with the latest updates. As a graphics card I use an onboard intel graphics card. So a completely normal system with the latest software and hardware.

Since installing the Reolink APP version: 8.7.3. Despite many escalations in the previous versions, the problem is still not solved. For several weeks I have no access to my chambers. Very annoying. Can I send development any protocols so that the problem is finally solved? I like to work together.

Shortly after the start, everything looks good.


Shortly after, everything goes black.


Cheers Gabriel

[lindsay_464625727078605]

The black screen problem is still not solved. I have the latest Windows with the latest updates. As a graphics card I use an onboard intel graphics card. So a completely normal system with the latest software and hardware.

Since installing the Reolink APP version: 8.7.3. Despite many escalations in the previous versions, the problem is still not solved. For several weeks I have no access to my chambers. Very annoying. Can I send development any protocols so that the problem is finally solved? I like to work together.

Shortly after the start, everything looks good.


Shortly after, everything goes black.


Cheers Gabriel

This is hopefully getting fixed in 8.8.* and there is meant to be a beta version being released this week.

https://community.reolink.com/topic/3359/constant-black-screens-and-freezing?_=1656426521965

[s.stoessler_71959255531]

@lindsay_464625727078605
I have got the same problem and have reported it some time ago to the service desk.
I am surprised that they have not yet given it top priority.
The version 8.7.3 works fine on my Samsung RF-711 with win 10 and 8 Gb DDR4 Ram i7 processor. However, on my brand new Samsung Book2 Pro with Win 11 and 16 Gb DDR5 ram and i7 latest version, I get the same problem. I have tried everything, including disabling the Anti-virus program, as well as uninstalling and re-installing. Sadly, nothing works.
At first, I thought I was the only one with this problem. I had seen on the forum, others had black screens to, but theirs were working again. Well, mine isn't.

I have now the version 8.8.* installed, but it didn't make any difference. I still get the black screen. Although I liked the new look of the installation screen. Well, back to the drawing board.

[email_525317533946102]

is this a Windows 11 only problem?

[lindsay_464625727078605]

is this a Windows 11 only problem?

Nope, it's also a Windows 10 problem too.

[big_ted]

@lindsay_464625727078605
Has anyone either tried a java update or Direct X update?
going through all the installed files noticed a lot of reference to Java.
Also have had issues with video viewing/streaming with direct x before with graphics cards.

[big_ted]

Im also wondering if it appears to be an issue with intel integrated graphics cards.
Havent seen anyone so far with this issue with non integrated cards?
Maybe a firmware/software update for the graphics card?

[big_ted]

@gsieben_265907787661543
The problem appears to be a conflict or compatibility with some graphics cards.
If you can turn off hardware decoding that should fix it.
Latest Beta version link below:
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client

[bill doria]

I have the same issue.. I get a full blank screen. Happens to me on playback only, and is random..
My system:
Dell Alienware R10
OS: Windows 10 - Home 64bit
CPU: AMD Ryzen 7 5800x
RAM: 32gb
Video: Nvidia Geforce RTX 3080 10gb

[big_ted]

@bill-doria
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client

Download the new version (although a beta)
Turn off hardware decoding

[bill doria]

@big_ted
I installed the beta client v8.8.0, and as you said disabled hardware decoding. The black screen issue has been reduced, but still happens.

[andyshrimpton_332665867313378]

Had the same issue and found the solution and made a video

Please like and comment, its really helps

[user_663073606172760_663073606172760]

This post is deleted!

[user_663073606172760_663073606172760]

Check your video settings: Ensure that your video playback settings are set correctly. In some cases, the video player may be set to use a video output that is not compatible with your system. Try changing the video output settings to see if this resolves the issue.

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