#Important Feature: Reset, a Common Step in Troubleshooting

Reolink Fiona

Hi all,
Today I would like to discuss more about the reset, an important and common step in troubleshooting. Hope it can help when you meet some unsolved problem with the camera.

Important Role in Troubleshooting

Usually, reset can be the common step in troubleshooting. Resetting your camera can free its cache, recalibrate settings, and refresh connections. Of course, this is usually to be considered as the final solution in troubleshooting after the possible troubleshooting steps. Because reset will delete all your settings. This means that you need to set up all the camera settings again.
When should you reset the camera?
1. When Forgetting the Password
2. When Changing your router or ISP
3. After trying all the possible solutions but the problem remains

FAQ:

1. What’s the difference of restore, reboot, and reset?
Restore and reboot can be done in the APP. (Advanced->Reboot/Restore). Reset usually means hard reset(factory reset).

Reboot: It means to restart the camera. The purpose is to close and reopen the system to refresh. But it won’t delete any settings of the camera. You can set up the Auto-Reboot setting in the Client. System->Maintenance->Auto-Reboot

Restore: It will delete all the settings of the cameras except for the Wifi, DST, and Timezone. When you are remote from the camera, you can restore the camera in the APP directly.

Reset: It will delete all the camera settings. Resetting means erasing and restoring. To reset a camera is to revert it back to the status when it was first purchased. If you have a problem that you can’t solve. You can try to reset the camera.

2. Will reset delete all the recordings on the SD card?
No, it won’t. It will only reset all the settings. You don’t have to worry about the SD card recording.

3. Can I cut the reset button?
We don’t recommend doing this. Though you can reboot/restore the camera, you'd have to use that button when the camera connects failed or changes the wifi. This will also void the warranty. You can hide the reset cable with the junction box. This can not only have a neat installation but also can protect the ports from water and damage.

How to Reset Cameras/NVR:

1. For the bullet/dome camera:
There is a reset cable on the back of the camera. You need to power off the camera first. Press the Reset button and hold on, then power on the camera while pressing the Reset button. Press the button about 10s will be successfully reset.

2. For the Argus series and GO PT:
The reset button is next to the SD card slot.
You just have to power on the camera first. Press and hold the needle into the reset button for several seconds until you hear the prompt“Factory reset succeeded” or beeping, which means the camera is factory reset successfully. Then release the Reset button.

3. For the GO:
--Power on the camera first: Open the back cover, take out the battery, and then insert it into the battery container again to make sure that the camera is powered on before the reset.
--Insert the reset needle into the reset hole and press and hold for 3-5 seconds until you hear a short piece of music. Then the camera will be reset.

4. For the E series: Rotate the lens to find the reset button. Then press this reset button for more than 5s.

5. For the NVR: You need to remove the outer case of the NVR to find the button.
Step 1. Reboot your device and make sure you can see the live view on the monitor screen.
Step 2. Remove the outer casing of the NVR using the screwdriver.
Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.
Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.

Let me know if you have any questions.

Faasio

What is the meaning of the auto reboot?
Ok, the camera starts over, but is it usefull?