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    Reolink Client v 8.8.2 stops recording after camera reboot.

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    • user_594027275649135_594027275649135
      user_594027275649135 last edited by

      The Reolink RLC-810A cameras are set automatically reboot once a week. The video stream is recorded through the Reolink Client v 8.8.2 application on the computer. After rebooting the camera, the application indicates that the recording is in progress, however, the video files of the recordings no longer appear in the folder. The application starts resording the stream after restarting the application itself. Is this a bug in the application? Why does the video stream stop recording after rebooting the camera?

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        • big_ted
          tedmanr Global Moderator @user_594027275649135 last edited by big_ted

          @user_594027275649135_594027275649135
          is your camera recording to a sd-card in the camera?
          Also what firmware version is the camera running?

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          • user_594027275649135_594027275649135
            user_594027275649135 @tedmanr last edited by

            @big_ted Camera Reolink RLC 810A. Firmware v3.1.0.956_22041503. SD card is missing. Video stream recording is carried out through the Reolink Client v 8.8.2 on the computer's HDD.

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            • joseph_1979
              Joseph Global Moderator @user_594027275649135 last edited by joseph_1979

              @user_594027275649135_594027275649135 After rebooting the dynamic settings in the camera (ordered by the client to forward stream) are lost and the application is unaware of what happened at source (camera). So there will be no streaming towards the client and the client doesn't check the stream. I think Reolink should monitor the stream and if no more packets are reaching the client, it shall re-activate the recording. So for the moment I suggest you to inhibit the rebooting at the camera side.

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              • user_594027275649135_594027275649135
                user_594027275649135 @Joseph last edited by

                @joseph-chircop_497308027822318 OK, thanks.

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                • joseph_1979
                  Joseph Global Moderator @user_594027275649135 last edited by

                  @user_594027275649135_594027275649135 You're welcome. Reolink support notified.

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