Welcome message loop repeating during initial setup

[Felurian_639784271986812]

Re: Welcome message keeps repeating after hard reset on E1 Pro

I purchased 3 brand new battery wifi cameras: two Argus 3 Pro, and one Duo 2. All 3 cameras are unable to be setup due to this repeating welcome message.

The cameras power on and repeat a welcome message in multiple languages in a permanent loop. They never move into the second step of trying to scan the QR code on the phone screen, they do not make a chime noise, and the cameras will not stop repeating the welcome message.

I've tried submitting a support request, nobody has replied. I can't believe this is the experience after spending hundreds of dollars on this equipment.

[Reolink Fiona]

@felurian_639784271986812 May l know the voice prompt you heard is "Welcome to Reolink, please install Reolink app and scan the QR code on the camera" in multilingual versions? or "please run Reolink app, add the camera and set it up"?

After you hear the welcome voice prompt, please tap the icon in the top right corner as the picture indicates to start the initial setup if you use Reolink APP to initially set up these cameras.

This article will show you how to process next steps: https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initially-Set-up-Reolink-Battery-powered-WiFi-Cameras-via-Reolink-App

[user_737985620697256_737985620697256]

Same issue here. What’s weird is they *used* to work, but one ran down its battery and when I started it up, for some reason I hit the reset button. Now it just endlessly repeats “welcome to Reolink” in ten languages. I can hit the plus to add it, scan the QR core or input the UID directly, and either way it just endlessly welcomes. I tried resetting the other one which was working earlier today, and now it’s a brick, too. The initial setup two years ago was incredibly smooth and painless, but I think that either the app no longer supports the older devices or the hard reset puts them in an unrecoverable state.

[joseph_1979]

@user_737985620697256_737985620697256 Which model?

[CICS Atitlan_752391668072694]

@felurian_639784271986812 If it helps anyone, I finally got around this issue by moving to a darker room to set up my camera. I was in a bright room, and when I got to the step where the camera needs to scan the QR Code in the app, the screen with the QR code was dimmed out and the camera never captured it. I randomly tried setting up in a different room that had less light, and the QR code in the app was not dimmed out. The camera was able to capture the code right away. Geesh, what a pain this issue has been.

[AOB_440604630941888]

any solution ? I have same problem

[user_717791490650356_717791490650356]

Same issue here. The camera loops the Welcome message. I'm guessing these are defective out of the box and with no customer service phone, just a message board with no real help (just a copy/paste' of the instructions), not an answer to the problem, best option is not to buy this or return if you did.. Assumed these were good cameras/good company, one out of two would be ok i guess but not working from the start and no one to talk to...

[user_742592414077069_742592414077069]

Did anyone solve this, brand new reolink Argus 3 pro, and just repeats the welcome message, tried resetting, tried charging, tried using the app, nothing will break the loop, thanks.

[user_742592414077069_742592414077069]

Solved, went through the app, the camera kept on repeating the message, then faced the camera to the phone when prompted, to scan the qr code on the phone, and it registered. Not sure if it worked this way, or when I rebooted the camera, and on reboot faced the qr code on the phone via the app, to the camera. Cheers..

[joseph_1979]

@user_742592414077069_742592414077069 Of course you need to face the camera to the scanned QR code on the smartphone to register. This is part of the procedure.

[user_758605177438386_758605177438386]

On a brand new Argus, I tried on multiple Apple devices, old and new, nothing worked, the same intro message.
I then tried on an Android device and it worked the second attempt.
For anyone having issues, this should do the trick

[scttlmnt_351643151917246]

-SOLVED-
The problem is the app controls the screen brightness while displaying the QR code to a level unable to be recognised by the camera. FIX by taking a screenshot of the QR code then go to gallery and increase screen brightness to maximum.
The camera will now see the code and beep.