8.10.4 - Multiple bugs

[waynewillis88_388564343382234]

After upgrading to Reolink Windows Client 8.10.4 on Windows 10, the following bugs are present:

1) The split button on the bottom right hand corner of the screen no longer works. I have 11 cameras, 8 of which are on the NVR and I can see no more than 4 cameras because the button does not work. Previously I could select multiple split screen views by using this button.
2) Volume button on bottom right hand corner of the screen does not work.
3) Buttons at the bottom of each camera picture are missing so PTZ cameras cannot be controlled and no snapshots can be taken or video activated manually.

Other clients are working fine and I have reinstalled the client with the same issues present.

Please advise.

[RailFan Arizona_485965826351268]

I was given this work-around for the PTZ controls and it worked (have to do it each time you re-open the app):

"Please try to drag the camera out of the Liveview window and drag its device name back to Liveview again or re-add the camera to Reolink Client."

[waynewillis88_388564343382234]

@waynewillis88_388564343382234

Thanks, I am aware of this workaround but its not good enough for what is otherwise a good product. Reolink need to fix it properly or withdraw the new version.
There are other bugs here in addition to those mentioned.
1) Even when you get the PTZ controls up, the existing presets (camera targets) are missing from the windows app (blank) and you cannot create new presets. Presets can still be seen in the android apps or the older windows Reolink apps, so its a definite bug with 8.10.4.
2) When attempting to play back recordings, its not possible to change the date of playback unless you drag the camera out of the playback window and change the date first. The pop up does not appear. Date button does not work unless you empty the camera window.

Reolink - This version is unusable, please fix it, this is embarrassing.

[el capitán es en fuego_601440594862187]

"Reolink - This version is unusable, please fix it, this is embarrassing."
I 1000% agree, I've downgraded and went back to 8.5.5 until they can come up with an acceptable client software.
I will never understand who has the bright idea to remove the only thing that made me choose them and made them slightly unique.
Yes, for all the trolls, I understand that they weren't the first and there are many other devices and apps that allow for PTZ controls.
I'm merely stating that this was one of the features that aided me in my original decision to purchase Reolink over the competition when I originally made my purchases.
Reoling I reiterate, why oh why would you release such trash? Please, please fix your app!
I was considering upgrading but without this standard feature embeded in the app and working 100 percent of the time.
Not to mention without some janky workaround, I'm going to take my business elsewhere.
Thank you.

[joseph_1979]

@el-capitán-es-en-fuego_601440594862187 Have you taken it up with Reolink support?

[RailFan Arizona_485965826351268]

@joseph_1979 - I have talked to ReoLink Support and gave them access to my cameras, they can't replicate the issue. I have been through so many hoops with Support, I am about ready to rip out all of my ReoLink Cameras and burn them! Reolink support has been useless.

[user_697985757573342_697985757573342]

@waynewillis88_388564343382234 I have the same issue one one computer but it works on my laptop been uninstalling and reinstalling this update is a mess

[Crimp On_62210811129]

@waynewillis88_388564343382234 Windows Client 8.10.4 on my Windows 10 desktop does not exhibit these issues, i.e.

1. The "split" button in the lower right works as usual.
2. The volume control slider works as usual.
3. The camera icons appear along the bottom of the Live View as usual. (I do not have a camera with PTZ.)

None of my cameras are on an NVR. Perhaps that might explain the difference?

[davidandrewpowell81_526149738635440]

@waynewillis88_388564343382234

I get issues 2 and 3 that you describe also on a Reolink Go PT Plus.

I raised issue 3 with support and provided detailed descriptions along with videos of me installing the latest version v8.10.4 to show the issue and then reinstalling a previous version to show the issue no longer occurs.

On 17 May 2023 they said:

"Would you mind using version 8.8.5 temporarily?
Our engineers are still working on the issue with the new version and we will try to fix it as soon as possible."

It is now 8 June 2023 and I have not heard anything back to resolve this. I work as a software developer and I know that if an intermittent issue like this occurred for multiple users and we couldn't get an immediate fix out we would roll back the release until we could get a handle on it. We would not tell our users to use an old version for an undefined period of time.

This isn't the first issue that's crept in. I noticed another in the detection zone but I let that one slide.

The camera I use is a really good camera (when the software works). I do hope that they manage to get a fix out soon and that they are not falling behind with support for this camera (whilst they develop new and upcoming models).

[joseph_1979]

@davidandrewpowell81_526149738635440 I am on 8.10.4 and I didn't experience any of the three issues mentioned above. Note that I am connected directly to the cameras (no NVR).

[davidandrewpowell81_526149738635440]

@joseph_1979 I've just uninstalled and reinstalled and this is still an issue for me connecting directly to camera. Reolink have all my information and videos showing the issue. They did ask me the other day if it was okay to close the issue but I said it had not been resolved. However, something tells me that if they are asking to close it then this issue may not be being looked at.

I'm going to try to install the client on another machine later to see if it connects from there to determine if the issue lies with the software/camera combination or the machine/camera combination.

[joseph_1979]

@davidandrewpowell81_526149738635440 Win 10 or Win 11?

[davidandrewpowell81_526149738635440]

@joseph_1979 Windows 10. Do you work for Reolink? It shows you as a moderator but not sure if you work for Reolink. If so you may be able to pull up all of this information as I provided this with the issue I submitted. Eitherway, I'm happy to answer any questions.

[joseph_1979]

@davidandrewpowell81_526149738635440 I am a customer like you and trying to help wherever possible. I have it installed on both Win 10 and 11 and don't have any of those mentioned by you and the other customer. But there are other issues which I have reported to support. I normally close tickets when our customers are satisfied with the solution/answer provided. Moreover I close tickets with international BIG suppliers if I am satisfied with the solution provided.

Presumably these issues didn't appear in your case when you were running the 8.8.5 (32bit client). So the difference is the environment. Are your Windows and MS C++ distributed packages updated?

I re-read your comment and I see that you are unable to connect to the cameras? Can you ping the cameras? Can you describe your setup? Are you using different VLANs?

[davidandrewpowell81_526149738635440]

@joseph_1979 Hi. Thank you for your help.

To clarify, the main issue I'm getting is that the buttons (talk, clip, move, etc) do not appear when using v8.10.4 on Windows 10 Pro.

In addition, I also get the issue that I cannot select the date for playback. This was also mentioned above in a comment by @waynewillis88_388564343382234.

If I uninstall v8.10.4 and then install v8.8.5 (the version Reolink asked me to revert to), the issue goes away. You asked about the v8.8.5 client being 32-bit but I'm not sure if this client version was 64-bit or 32-bit. The latest version I am running is 64-bit (the same as Windows and processor on this machine).

If I then reinstall the latest v8.10.4 then the issue comes back.

As you suggest, I believe the environment to be the issue but haven't had the oppotunity yet to test this camera against another machine to confirm this.

I like your suggestions about the distributed packages.

I have made sure my version of Windows has the latest updates. It did not have but unfortunately this did not resolve the issue.

I have also just installed the latest Microsoft Visual C++ Redistributables. I have 'Visual C++ 2015-2022 runtime to version 14.36.32532.0' which I believe is the latest. Again, the issue is still not resolved.

I also have just noticed that, although the buttons don't appear, they are kindof still accessible. If you hover over the area where they are, you can see the tooltips pop up. Its as if the buttons are being overlaid by the video (rather than the other way around). Either that, or there are no buttons.

Not sure about the comment regarding being unable to connect to the camera. Are you sure that this was my comment? Regardless, I am able to connect to my cameras fine at the moment.

Many thanks for your thoughts.

[joseph_1979]

@davidandrewpowell81_526149738635440 Another suggestion. Can you delete one camera from client and add it again please? None of the configuration is lost.

Versions 8.10.x are 64 bit clients.

[davidandrewpowell81_526149738635440]

@joseph_1979 I only have one camera associated with Reolink Client. I have removed it. Re-added it. The issue still occurs.

I have just had the opportunity to install it on my laptop. The controls appear on there for this camera, Therefore, this issue must be something to do with my environment.

I've been using this camera for a year now and its only now become a problem with this version.

[joseph_1979]

@davidandrewpowell81_526149738635440 I suggest you to roll back to 8.8.5 on the other pc and wait till they fix it. You are not the only one to encounter this issue. I cannot reproduce and so cannot delve through.

I saw some have drag the camera out of the liveview. Others have deleted and added cams.

In my opinion when upgrading to 64 bit client they should have done a clean up of the installed client and its data and then proceed with the fresh installation. The 64 bit client is using the same data of the 32 bit client.

[davidandrewpowell81_526149738635440]

@joseph_1979 Those work arounds don't work for me. But I realise now that if I hover over the correct place until the tool tip comes up, I can click the button even though its not visible. So that's my work around even though not great.

Thanks for your suggestions though. Appreciate the input. Thanks.

[user_703923494809825_703923494809825]

@waynewillis88_388564343382234
I am having the same Issues no PTZ, snapshot the whole bar is missing to control the cameras.

[user_704910494892179_704910494892179]

@waynewillis88_388564343382234
I too upgraded to the latest client on Windows. Hardly anything works now.
No playback, no widgets on screen.
I can see the cameras, but not control them, Zoom pan ETC.
I opened a support ticket and they replied with. Sorry, can't help, and they are not going to release any bug fixes in the near future.
Very disappointing to say the least.
David.

[Nerds 2 You_704747014320378]

@waynewillis88_388564343382234

I just got my first Reolink camera last week and I started out on this version, I have none of the bugs at all listed in this thread. The only issue I am having is that it takes a really long time to open the app, it takes about 16 seconds to open and 2 more seconds for the image to appear.

[joseph_1979]

@nerds-2-you_704747014320378 I have it too since it was released and don't have any of the abovementioned issues. But on a particular server I was able to simulate the missing icon and the calendar issues. These issues have been solved in v8.11.0 which is being improved and tested.

Ensure your cam has the latest firmware. You can check it out in the download center.

If you encounter any issue please share them here and report them to Reolink support.

[rollso_376624069636309]

@waynewillis88_388564343382234
I confirm. Version 8.10.4 is TERRIBLE. No PTZ - controllers. They are not displayed on the screen, but they are present, only transparent buttons.

[joseph_1979]

@rollso_376624069636309 These are solved in the beta v8.11.0. Link provided below by another member. I am using both versions.

[rollso_376624069636309]

@joseph_1979
Thanks

[bertdebondt_312190272442529]

running latest version 8.10.4:

I can't download the "clear" (highest quality) recordings anymore.
Normally you select on the playback screen with right click mouse in the popup the stream quality.
When you switched over in the past to the "recording" tab the video playback (and download option) was then in the same stream quality.

If I select "clear" on playback, the streams on "recording" are still "fluent", If you switch back from "recordings" to "live playback" all is again on "fluent" instead of the selected "clear".

[joefran53_577860186944202]

Here is a work around for the none working split screen button. Click the split screen button it should turn blue than hover above the button an 1 1/2 and click. The links are there just not showing. Once you get a split screen showing you can then click the split screen button and all options will appear.

Hope this works for you
Joefran

[davidandrewpowell81_526149738635440]

I believe that a lot of these issues will now be fixed in their next release of 8.11.0. Reolink responded to my issue and asked me to test their beta release which can be found here:

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.11.0.exe 

The issue regarding the menu items (move, clip etc.) have now been fixed by including a new toolbar tab at the bottom of the window. The playback date selection tool has also been fixed for me.

I expect that this release will be officially made available shortly.

[joseph_1979]

@davidandrewpowell81_526149738635440 Correct and they have introduced a scheduler on the sensitivity but has been restricted to motion. This should have been extended to cover all object types. There are still issues with IOT and clear stream views. I forwarded my feedback to senior support and hope they clear them before this is launched to the public.

[lesstampa813_65244292645055]

Do you know why my cameras won't bind to cloud

[joseph_1979]

@lesstampa813_65244292645055 See if your camera is included in the list cited in this link https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/