Reolink Trackmix Network Issue

[user_725429948465352_725429948465352]

I am having some issues getting my wired IP camera to connect to my existing house network. I am currently using a Watchguard Firewall Router with LAN set to DHCP then out to an ethernet switch.

I plug in the camera's network cable and the Reolink POE injector and the camera powers up ok but will not accept nor request an IP. I have tried multiple reboots of the router, the ethernet switch and the camera. I spent days.

Then I decided to try my 4G router on T-Mobil. I plug in the camera and it comes right up no problem. I then plug in the camera/POE into my wifi router and ity comes right up as well.

As soon as I plug back in to the ethernet switch via the WG router nothing.

Anybody have a suggestion as this is quite frustrating? I assume it has something to do with my WG router or some kind of conflict with the 20 other devices on my network? My camera is mounted 25' up on my house so it is not easy to access at this time. I currently have it running through the wifi router's DMZ but I need to add it to Blue Iris on the home network with my other IP cameras.

Thanks for any help.

[maro]

@user_725429948465352_725429948465352
hi,
I understand your frustrations.
would it be possible for you to upload a picture of a simple drawing with model names of your network equipment from the internet modem all the way to your camera, what equipment comes after the other in the network topology. This greatly would help understanding your particular network and maybe be able to help you spot some changes necessary.

I suggest checking if the issue is your WG by testing with another ruter with dhcp.
I do understand you did that and the outcome was positive. That to me indicate there is a issue with your WG device. Most likely a configuration change needed, maybe in the firewall or the dhcp?

Can I suggest connecting the camera to the switch and the switch to the Wi-Fi router.
If that works you know it’s not the switch causing the issue.

Be sure that your WiFi is on the same subnet as the camera otherwise you will not be able to connect to it locally via its IP address.

Do you have any issues with other devices on your network not getting ip leases from the WG dhcp?
Are you sure that’s the issue and not that the WG firewall is blocking the camera from reaching Reolink servers?

Can you please use a network/lan scanner to se if you can find the camera on the network(Wi-Fi).
You can use the WiFiman app for iPhone or Android.
If you can that means it has a IP address.
If you can’t se the camera it can be the Firewall blocking.
As a last effort can you turn off all Firewall functions of the WG device and se if that removes the issue?

I need more detailed information about the buildup of the network to be able to make educational guesses about where the issue might be.

[user_725429948465352_725429948465352]

@maro Thank you for the quick reply and suggestions. I feel confident the WG router is affecting this.

I have been through the firewall policy settings and nothing stood out to me. The WG router is used to establish a VPN with my work office and the settings are mostly managed by the IT folks but I can access it.

Regarding the router blocking access to the Reolink servers is a good point and I will look at that now. If this was true, you think it would prevent the camera from obtaining an IP?

I believe I do notice an IP in the arp table that perhaps is the camera but has a mac address as all zeros (00:00:00:00:00:00) if that's any sign?

All other devices on my network are either static or DHCP and obtaining leases no problem. I have two other IP cameras (Pelco and Canon) functioning normally with no conflict or ports.

I was thinking of taking out the WG router temporarily and replacing with a spare wifi router as a last resort.

I will investigate further and have IT take a peek this coming work week.

Thanks again and I will report back with my progress.

[joseph_1979]

@user_725429948465352_725429948465352 Can you show us the DHCP config on the WG router? Try to capture a Wireshark trace on the ingress of the WG and see what's going on?

[user_725429948465352_725429948465352]

@user_725429948465352_725429948465352 Can you show us the DHCP config on the WG router? Try to capture a Wireshark trace on the ingress of the WG and see what's going on?

Attached is DHCP setup screenshot from Watchguard Router. IPv6 is disabled, no other settings under Secondary, MAC address control, nor advanced. The DHCP does work with any device I plug into the switch but not the Reolink Trackmix CAM. I am able to view the DHCP leases on the WG as soon as the hardware is plugged in.

I did once see the CAM when I power cycled the ethernet switch but it only lasted for about 6 hours. The access to the camera was sluggish to the point there was so much lag it was not usable. I rebooted the WG, the switch, and even toggles the power to the CAM but I never got it back.

I went so far to replace the ethernet switch as it was over 10 years old with a new Trendnet 16 port switch. Then I purchased a small POE switch to replace the Reolink injector in case that was faulty still no go coming up on my home network. As soon as I plug in a wifi router to switch the camera comes right up

I will red up up and try the wireshark trace. I have the software. I am just not that familiar how it works.

Thanks so much for the speedy response and suggestions!

*I am not able to attached a screenshot. Forum error states entity too large when I try to submit

[user_725429948465352_725429948465352]

@user_725429948465352_725429948465352

[user_725429948465352_725429948465352]

I am having some issues getting my wired IP camera to connect to my existing house network. I am currently using a Watchguard Firewall Router with LAN set to DHCP then out to an ethernet switch.

I plug in the camera's network cable and the Reolink POE injector and the camera powers up ok but will not accept nor request an IP. I have tried multiple reboots of the router, the ethernet switch and the camera. I spent days.

Then I decided to try my 4G router on T-Mobil. I plug in the camera and it comes right up no problem. I then plug in the camera/POE into my wifi router and ity comes right up as well.

As soon as I plug back in to the ethernet switch via the WG router nothing.

Anybody have a suggestion as this is quite frustrating? I assume it has something to do with my WG router or some kind of conflict with the 20 other devices on my network? My camera is mounted 25' up on my house so it is not easy to access at this time. I currently have it running through the wifi router's DMZ but I need to add it to Blue Iris on the home network with my other IP cameras.

Thanks for any help.

I found out the issue and I wanted to follow up with this in the event someone else has the same issue. For some reason my Reolink Trackmix camera could/would not obtain an IP from my Watchguard Firewall's DHCP server. I am not quite sure why as leases are available to other devices on my network no problem and works well, but for some odd reason would not work with my IP camera.

I reserved an IP address with my camera's MAC address in my firewall and the camera came right up. All is well.

Thanks for the quick responses!

[joseph_1979]

@user_725429948465352_725429948465352 Reolink camera sends a dhcp request every 5 minutes to check that the router is available and this may have cause the issue. Assigning a static IP to a MAC address has mitigated the issue. You could have seen this through wireshark traces. But you need to know the protocol.