No Quick Reply option on mobile or desktop app

[reo_366300808405168]

I do not seem to have the Quick Reply option on my POE door bell, either on the IOS App or Windows desktop.
Any ideas please?

[Reolink Lorenz]

@reo_366300808405168 May I know if you are running the latest firmware on your NVR? If not, you may find and download the latest firmware for your NVR here: https://reolink.club/3OdJtYA

After the upgrade, you shall find the quick reply settings as below.
https://support.reolink.com/hc/en-us/articles/11613139933465/

[user_653760672600082_653760672600082]

@reolink-lorenz I've updated to the latest firmware on my NVR as suggested. This update now gives the 'Quick Reply' option on my Doorbell POE camera, but the NVR firmware update removed the camera info tab on the client app, and I'm not able to update the firmware of my camera's now from my client app as it says the file is an incorrect format even though it is the .PAK file downloaded for that camera.

[joseph_1979]

@user_653760672600082_653760672600082 Kindly email support of https://support.reolink.com/requests/

[user_808089056837855_808089056837855]

 Have you tried checking for any available updates for the IOS App or Windows desktop?