Linking existing cameras to new cloud
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I set up my two cameras last week. I just purchased cloud storage today. I cannot for the life of me link the cloud to the cameras. And none of the topics on the support are helping me. Can anyone walk me through it please?
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@user_726996403175662_726996403175662 Hello there, Reolink cloud now supports limited camera models. You may submit a request with the link below and specify your camera models. Our team will reply very soon.
https://support.reolink.com/hc/en-us/requests/new/ -
@reolink-lorenz This seems crazy to me. So all of my existing Reolink cameras are now no longer supported by Cloud? I had mostly given up on Cloud because it never seemed to actually upload but I'm really disappointed to hear I have 7 cameras that are just out now. I can barely even get the apps to connect any more. Does anyone have a recommendation on reliable cameras? I hate to start over, but this seems like too much.
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@matthew-willey_71877025214 On Reolink's cloud storage site there's a drop down menu that shows what cams are supported in the country you live in. It's wise to research before a person buys so they know what features are offered. A lot of users do not want to use the cloud on the small chance their cameras might get hacked. A strong password prevents hacking in most cases. You don't say what camera models you bought. Depending on the model, Reolink cams can record several ways, to memory card in the camera, to an NVR, notification videos sent to your email, FTP to another company server if you want. It takes time to learn how to do these but it's good to have multiple places to keep videos. I don't use cloud storage.
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@matthew-willey_71877025214 Matthew, we offer legacy plans for users who have subscribed to Reolink Cloud before April, 2023. If you have any questions on cloud subscription, feel free to contact our support and our team will reply asap.
https://support.reolink.com/requests/ -
@reolink-lorenz Please be aware that MANY Reolink customers were not warned that you were disconnecting our cameras from the cloud. There were NO notices about the switch to "legacy" and that our "legacy" devices would be disconnected from the cloud account. (I checked because I've kept EVERY e-mail you've sent.) Yes, we were renewing the monthly cloud subscriptions as before, but we didn't know that our cameras needed to be reconnected. The app LOOKED like it worked just fine because it was accessing the local videos on the SD card. Reolink really needs to send a specific e-mail to all owners of E1 and other end-of-life cameras saying that we need to reconnect every camera to our cloud accounts - not just quickly renew the sub as we have since Day 1 - and what other limits there are to "legacy" accounts.
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