windows client takes too long to connect

[vigy_591093180735512]

I am using windows 10 with the latest client to connect to my PoE cameras (which are in a remote location). Camera work fine - I can tell by using android reolink app (via wifi, so phone and computer use same internet connection) which works just fine. But windows client has some kind of problems. It takes way too long to establish connection. Sometimes it even says it the camera is disconnected, but then it finally loads image and camera can be operated. I tried to revert the app to previous version but this did not help. I have not made changes to windows system and every software works just fine and internet is fast enough (80/25 mbit/s connection). Anyway, this behavior started to occur just few weeks ago, maybe late August / early September. Does anyone else have these connection problems? Previously the camera connection was instant upon opening the windows client, now it takes maybe 10-15 seconds.

[brodie]

@vigy_591093180735512 Have you tried switching from Playback to Live View? Live view for me, when I open the desktop app, is always black (this has been happening since the last update) but when I press Playback and then go back to Live View then the window loads normally.

[vigy_591093180735512]

@p0zeta20_671917366853819 tried, does not work. still loads way too long...

[yursbarngrill_202827611205782]

@vigy_591093180735512 I too have been having this problem for at least a week now. Takes at least a few minutes. Just took more than 10 minutes cycling through 'attempting to connect' 'failed' etc... I'm running windows 10 as well and have never had this issue connecting to the 3 NVRs at remote location. App on iOS connects just fine. Client on macOS connects fine as well. Just tested on Android and works fine. This is an issue somehow related to users using Windows (10 in my case) client. I tried reverting back to 8.8.5 thinking the most recent version released was the issue, but same issue exists after reverting to 8.8.5. Both my network and remote network are configured correctly and nothing has changed with my configs on either end. Fortunately for me (the network engineer), the business owners use iOS and macOS to connect to NVR's... otherwise this would be a HUGE pain in my a** attempting to break it to them they have to now wait between 2 and maybe 15 minutes to check security cameras. If I discover a magic fix... I will follow up... but I have done my due diligence and don't expect to be able to resolve this by tweaking a user facing setting.

[joseph_1979]

@yursbarngrill_202827611205782 Being a network engineer you would be able to capture a trace on both the PC running the Reolink client and on the network to which one of the NVR is connected to. Since you are on a different network from the NVRs then the flow of the media has to go through P2P Relay servers mostly provided by Azure/AWS. You shall see DNS for the P2P servers and then the client makes requests to each P2P (except some which point to the loopback IP) for each NVR (since your client is connected to the NVRs). Here the client receives a public IP on the P2P server and so a connection is established between the NVR and the P2P server and between the P2P server and your PC running the client. Can you check whether you receive any UDP packets?

You may also try to use DDNS on the NVR and connect using the NOIP domain rather than using the UID (and hence the P2P relay server). I am using the v8.12.1 and have no issues to connect from work.

[johnk_400305129197776]

I am having the same issue. The windows app is taking several minutes to finally connect to cameras. The connection shows as failed until all of a sudden, they all connect up fine. Once they are connected, live and playback both work fine. The IOS app is loading and working fine with the cameras and immediately connects to all cameras. I am on version 8.12.1.

[jumpjet101_385162244305070]

@vigy_591093180735512

Yes, having the same problem and reverted back to prior version of the Windows Client but that did not fix the issue. Mine takes anywhere from 30 secs to 5 minutes to connect and is random. This only happens for cameras that connect via UID. The local IP cameras connect immediately. I've tried multiple things including turning off the firewall with the same results.

I believe this has something to do with an update Windows pushed out because using the same version of the Windows client on Linux works fine and all the cameras display immediately. So that eliminates my router settings.

I'm not sure how UID connects but it seems to be a problem with Windows now and I would like help to resolve this.

[joseph_1979]

@jumpjet101_385162244305070 Are you running it on Windows 10 or 11? Prior to the client upgrade you had the same delays?

[jumpjet101_385162244305070]

@joseph_1979 This is happening on Windows 11 and I went back and installed it on Windows 10 and still the same problem. This problem has been going on since Reolink client update a couple versions ago. I reverted back to previous versions and same issue. Only UID access is having the issue.

[joseph_1979]

@jumpjet101_385162244305070 And this is the case when the PC is not on the same network as the camera, right?

[jumpjet101_385162244305070]

@joseph_1979 It doesn't matter, I tried one of my local IP cameras that connects as normal using local IP but when I switch it to UID, it takes minutes to connect each time client is started. My main concern is my remote UID cameras. How does Reolink use UID to find cameras?

[joseph_1979]

@jumpjet101_385162244305070 You may read my comments at https://community.reolink.com/topic/6482/is-there-a-data-limit-with-the-reolink-app?post_id=24975&_=1696507889433 and https://community.reolink.com/topic/6643/windows-client-takes-too-long-to-connect?post_id=25627&_=1696507889439 respectively and other articles by searching for P2P.

[Gizmo_WM_622748312621091]

Hello

Yes, I am having same problem.

Camera's fail to load on Version 8.12.1, nothing I do or change will make live or play back feed visible from the 4 POE Camera's on Windows 10.

NVR and Camera's are fully working, as is Android App.

Have rebooted twice and it makes no difference.

Why is this happening

[user_672753123868700_672753123868700]

Same exact problem and time when it began. I had been using version 8.8.5 since it came out this spring and worked perfectly until a month or so ago. Of course I've tried 8.12 on several of my computers and that didn't work either. On my main machine I can't even install it without errors. iMac works fine, Android works perfectly, only Windows version takes a couple min to log in and often has to be stopped and started again just to get it to run but still after a minute or two. ONCE it connects to all my cams they work like they should...all but instantly from one to the next. As I mentioned other platforms work fine. Reolink doesn't have a fix either! Used to work great!!!

[user_610476569427969_610476569427969]

Same problem here. Reolink Windows client used to work great. 40+ Reolink PoE cameras connected to six remote Reolink NVRs. The cameras (live, not playback) used to come up within 30 seconds. Now it takes several minutes at least. The NVRs load VERY SLOWLY. No changes on my end. No changes to the remote NVRs. Most of the remote NVRs are directly connected to the internet router. All high-speed internet. Clients on the latest W11. There is something wrong with Reolink and it's not getting enough attention.

[aspeagle_464003844264187]

I contacted the support team, and they are aware of the problem, but there is no ETA for a fix. I have six NVRS and close to a hundred cameras, and it used to take less than 10 seconds to connect to them. Now it takes over two minutes. I switched back to an older version (8.8.5) of the PC client, and that helped a little bit.

[user_751656139354360_751656139354360]

Same issue although my other cameras E1 and Lumas connect no problem. My 511 had the same issue and when I updated its Firmware it completely killed the camera. Corresponding with Reollink on that but they will prob say out of warranty so tough luck. Another 511 of mine died this summer as well but I was 2 weeks past the 2 year warranty and Reolink would not do a thing. Staring to second guess their products

[joseph_1979]

@user_751656139354360_751656139354360 I have RLC511WA running fw v3.1.0.989_22051909 and never had any issue. Recent Windows clients are taking some seconds to connect to the camera. This has been confirmed by a number of customers. I guess the last robust client was the 8.8.4.

I would certainly email Reolink support for the RLC511.

[Roger_338406533693591]

Same here, got 8.14 today, and now its just black screen. The doorbell camera works, but my 6 other cameras just show black, can't open the settings for them or anything. What's up Reolink?

It says connected, but clearly i can't do anything or see the images.

[joseph_1979]

@roger_338406533693591 You may not have the DirectX dll libraries used in the development of the client. Try installing the DirectX redist (June 2010)....yes old dlls. Try it. It won't harm your system as these are added to the DirectX11.

[brodie]

Yes, now I face the same issue with v8.14.0 desktop app. Mobile app works fine but desktop takes like 30-1 minute for a camera to show up. Definitely is a problem for all users.