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    Image during night pitch black

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    • Glenn_48835891270
      Glenn last edited by

      One of my RLC-410's is mounted about 12ft up along the side of my house where there's no lighting at night. Daylight images are OK, but night images are totally dark with IR illumination working. Should I be making any adjustments somewhere?
      RLC-410.jpg
      RLC-410_.jpg

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      • Bob_30281727886
        Bob last edited by

        Hi, you may adjust the angle of the camera. Point it a little left-wards and the images can be better.

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        • wictod_45423083358
          wictod last edited by

          Hi, how are the settings on the camera picture basic and advanced settings? looks to me like the shutter speed is too fast at first glance.. what I normally do is dial in the picture for night vision as its a bit more tricky then check the day vision.. if the camera is not set to default on basic and advanced I'd do that first to see if the night vision improves then fine tune to preference.

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          • Glenn_48835891270
            Glenn last edited by

            All of my camera setting are still at default. I wasn't sure what adjustments to make.

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            • wictod_45423083358
              wictod last edited by

              Ok, if that's the case I'd do what Bob has suggested, looks like the camera is pointing towards the wall it's mounted on as you can clearly see the IR reflection off the building so the LEDS are working. Try and tilt it away from the wall of the building but still retain the image area you want captured. I'd still expect to see more of the grass illuminated so double check the defaults on the settings..

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              • Guest
                Anonymous last edited by

                There is also an issue with the latest firmware that has caused this to happen on all my outdoor cameras. I did a roll back to the previous version and my good night vision images returned. Either wait for a software update or try an earlier version of the firmware and see if that fixes the issue.

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                • wictod_45423083358
                  wictod last edited by

                  Quella, glad you noticed that with the code as well.. I mentioned it to support and they said the white balance had been adjusted to compensate for bright sun glare on day vision.. I rolled back and am happy with the results.. hope they fix what they done in the next release..

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                  • Guest
                    Anonymous last edited by

                    I agree. I would rather have the few times of bright sun shine blockage instead of the whole night being black. I assume it will be an adjustment in the future release. Rolling back as you had suggested in a previous post did the trick for me also.

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