Seperate ring notification for Doorbell?

[Pierre Gielen_288801745879289]

I have just replaced my Ring Pro with a Reolink Doorbell. It works fine out of the box and even has a better and wider picture. However, the Reolink Doorbell does have one major drawback and that is that there is no separate notification channel for notifying you that someone is ringing. 

In fact, you actually get the same push notifications in the Reolink app that you get when one or more of the Reolink camera's connected detect motion. In my case, there are currently 10 camera's plus an NVR. You'll understand that the attention value of a doorbell notification is completely lost among the daily stream of notifications, leaving me completely unaware that someone is at the door. 

This is a serious limitation to the functionality of the Reolink Doorbell and, in my opinion, should be a prority for further development of the app. 

What is needed is a separate notification in the app, with its own recognisable sound, when someone rings the doorbell, and preferably also the option to open the app with one click on the notification to communicate with the person at the door. Ring has had this option for years and no doubt other video doorbell manufacturers have too.  

Another long-held wish of mine is the transmission of alarm notifications via MQTT. If the Reolink cameras or the NVR as a central hub relay the MQTT message that someone is ringing the doorbell, this can easily be converted to a new notification, customised push messages and other actions in the well-known smart home systems. 

[user_711725607157890_711725607157890]

@pierre-gielen_288801745879289 reolink doesn't actually know what they are doing. their app dev team and even their hardware dev team proves this. I say stick with your other doorbell and send back reolink doorbell for a FULL refund. dont settle foe anything less then what you paid for also dont allow them to force you to pay shipping back to them. if they refuse to issue a full refund and also they refuse to pay shipping back to them let me know. I've already been speaking to lawyer and planning on suing them for false/misleading & deceptive Advertising the Video Doorbell as well as failing to issue a full and complete refund as well as failing to pay for shipping due customer such as myself and others were mislead to believe it acted as other video doorbells on the market and since its their fault customers should get a full and complete refund without having customers pay for shipping back to them.

[user_746623229407444_746623229407444]

@pierre-gielen_288801745879289

I did exactly the same replaced my ring with a Reolink Poe and what's the worst decision I ever made
Reolink doorbell makes a real good door camera what does a doorbell it is totally useless

you're stuck with one plug in chime no Alexa notifications for a Poe connector to an Nvr

when the doorbell is pressed it is the same notification as the rest of your camera detecting a person so basically you haven't got a clue when anybody is ringing your doorbell


it's been 8 months now since they're released a firmware upgrade when you contact customer support they have no idea what's going on there should have perfected the app before they released the doorbell to the market

[Pierre Gielen_288801745879289]

@user_711725607157890_711725607157890 I have returned some Reolink products before and never had such problems with getting a full refund. But before I return this I will try to fiddle a bit with my own FTP server and notification system.

[user_711725607157890_711725607157890]

@pierre-gielen_288801745879289 surprised because they deduct a restocking fee from the refund plus have to pay shipping back to them. its even stated in their retern policy. also as per the emails I've had with them.

[joseph_1979]

@pierre-gielen_288801745879289 Try to use pushover

[user_746623229407444_746623229407444]

pushover ?

[joseph_1979]

@user_746623229407444_746623229407444 Check out this link https://www.reddit.com/r/reolinkcam/comments/xfepdf/diy_rich_notification_for_your_cameras_pushover/

[Pierre Gielen_288801745879289]

@user_711725607157890_711725607157890 I usually buy in the Reolink store at Amazon, where you will get a full refund if returned within 30 days.

[Pierre Gielen_288801745879289]

@joseph_1979 Pushover sounds promising, especially since I already own that app.

When testing e-mail notifications today I found out that it is best to send them from the camera itself directly, and not from the NVR. In the camera settings (using the smartphone app) you can select to be notified if there is a visitor, meaning someone is pressing the doorbell. The NVR does not have that setting.

After I pressed the button, I received a message from the doorbell almost immediately, including a picture showing me with my hand still at the button (12:38:52).



NVR did not detect me ringing at the door, but detected a person and sent a message that arrived almost a full minute later (12:39:47!) in the same inbox, with a different photo, taken after I had already disappeared...




Next up, I'm going to experiment with FTP notifications. 

[joseph_1979]

@pierre-gielen_288801745879289 Definitely sending emails from the camera directly. A lot of members did implement this until Reolink comes with a finite solution :(.

FTP just transfer the file to an ftp server. So you need an application to go through the file and detect the object which triggered the detection and send this to your smartphone. For sure it will take much longer. If I recall correctly your application won't start analysing until file transfer has been completed and this implies minutes. So you will definitely stay with pushover.

Nothing to lose to experiment with FTP. This is fun........... at least when I do troubleshooting on mega systems it's fun. IMS/Mobile/Fixed/LI/Networking etc

[user_711725607157890_711725607157890]

@pierre-gielen_288801745879289 oh. yeah we bought right from reolinks website. now will never buy if i buy reolink again from reolinks official website.

[swanat_222226700128403]

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