811A Firmware update / Hardware mismatch

[pjsmit_155286146154639]

It looks like Reolink has brought out an official new firmware for the 811A (and 822A) a few days ago. (see images below from the download center).
In the installation guideliens it says to check for the correct hardware version. The only version available on the website is for the IPC_523128M8MP. My 811A Hardware version is: IPC_560B159MP. What to do?

PS. The 822A also seems to have the same hardware version on their website .....

[joseph_1979]

@pjsmit_155286146154639 Email support.

[pjsmit_155286146154639]

@joseph_1979 I emailed support and they have now send me a firmware I already received from them a month ago (okt 2023 version) that was not resolving the zone detection issues I have .....
IPC_560B158MP.2784_23101654.RLC-811A.IMX415.8MP.AF.REOLINK.pak

Reolinks firmware updates are really confusing ..... on the website it showed (jan 2024) the latest fw is a 2022 date. Then when contacting support for the first time I get a okt 2023 update and when contacting them a month later I get a juli 2023 update. Now on their website it says there is a feb 2024 update and they send me the okt 2023 update again ....
But the worst of it is that the zone issues are still not solved......

[Seb_526812765704330]

@pjsmit_155286146154639
It is quite confusing indeed.
My 811A has the same hardware version than what is found on the website (IPC_523128M8MP), however my current firmware is v3.1.0.2109_23051509, so more advanced than the v3.1.0.1643 from 22nd Feb !? (if I read it correctly, 230515 means 15th May 2023)

[joseph_1979]

@seb_526812765704330 Correct. Sometimes the website is not updated. Every 4 months I request support to check whether there is any newer firmware for all my cameras.

[big_ted]

@seb_526812765704330
There is also different varient releases and some models have a newer firmware version number, although is the same firmware. They sometimes use different version numbers to identify different releases with the same model numbers, but this also just adds to the confusion.

[pjsmit_155286146154639]

@seb_526812765704330 Update: To add to the confusion ..... my new RLC-811A from Amazon FW version is: v3.1.0.2948_23111411 (2023, Nov 14th) ..... (Hardware version IPC_560B158P).

[Galati_761284881555688]

This post is deleted!

[Galati_761284881555688]

I have three RLC-811A:

- HW v. IPC_560B158MP
- FW v. 3.1.0.2576_23081003

From app can't find any fw update...more confusion

[joseph_1979]

@galati_761284881555688 Go to Reolink download center and download the newest one. Checking for new upgrade from cam doesn't work.

[Galati_761284881555688]

@joseph_1979 but HW version is different from website (IPC_52...)