Connection out LAN Broken

[CirculoElectrico_831062064197803]

hello,

Is one week that I had connection problems with my Reolink Cameras. NVR RLN16-410 with RLC-820A, Duo 3 and RLC-811A.
I can no longer connect with mobile data or with others network. Basically I can see my cameras only when im connected in the same network. With Reolink App from iPhone or from Mac.

I have cleared caches,uninstalled the app, cleared caches, format NVR, change network, change IP, ports, etc and nothing is working. I have the UID activated.
This really renders the cameras useless if I can't connect to them to see what is happening while I'm out.
I also updated everything, every camera and also the NVR and is still the same.

Can somebody help me please.

[joseph_1979]

@circuloelectrico_831062064197803 Ensure you have UID enabled as indicated below.

https://support.reolink.com/hc/en-us/articles/4411709788953-How-to-Enable-or-Disable-UID-via-Reolink-Client/#:~:text=Step%201.,off%20the%20Enable%20UID%20option.

https://support.reolink.com/hc/en-us/articles/900003743146-How-to-Enable-Disable-UID-via-Reolink-NVR-New-UI/

[CirculoElectrico_831062064197803]

@joseph_1979 Yes, as I wrote before is activated. The cameras work perfectly when I m on the same LAN.

[joseph_1979]

@circuloelectrico_831062064197803 Any firewall rules at the router side? Try to delete a camera from IOS client and add it again. Smartphone has to be on at least 4G.

[CirculoElectrico_831062064197803]

@joseph_1979 no Firewall, i have all OFF. On router and Pc. The internet is stable, I can connect on camera neither if I m at home under wifi.

[joseph_1979]

@circuloelectrico_831062064197803 is UID enabled or you use static IP?

[CirculoElectrico_831062064197803]

@joseph_1979 I have UID enable. And have a Static IP on my router gave to me by my provider. The NVR is still in DHCP automatic and DNS automatic.

[user_842313451946159_842313451946159]

Ensure you have UID enabled as indicated below.
https://support.reolink.com/hc/en-us/articles/4411709788953-How-to-Enable-or-Disable-UID-via-Reolink-Client/#:~:text=Step%201.,off%20the%20Enable%20UID%20option. 2 player games
https://support.reolink.com/hc/en-us/articles/900003743146-How-to-Enable-Disable-UID-via-Reolink-NVR-New-UI/

Thanks for your answer. This is what I am looking for.