Cameras struggle to connect from phone app over Wifi but connect from cellular almost immediately

[Mlodge87_607028518432873]

When I am at home on my Wifi and try to pull up any of the various Wifi cameras I have located around my house, I often get connection failed and have to try several times to get it to connect. Once I get it to connect, it stays connected and I can view it without issue and even access playback and settings. If I turn off Wifi and use cell signal, it will connect almost immediately and never have problems. I am connecting using the UID in the phone app and desktop app. I read that if you are using the UID for connection purposes, you don't need to do any port forwarding as it uses a random port, but I feel as though there must be some sort of network interference causing this. Also, just to be clear, all the my network devices, Wifi or otherwise, all run on the same subnet and same IP octet (class C).

[joseph_1979]

@mlodge87_607028518432873 And if you use the PC on your home WiFi, you have the same issue?

Which cameras you have installed? Did you try to switch off mobile data and connect to the home WiFi? Did you try to connect with fluent rather than clear mode? Do you have the latest version of the client on the smartphone? Do your cameras have the latest firmware?

[Mlodge87_607028518432873]

@joseph_1979 Using the desktop app on PC doesn't have any problem connecting to the cameras. I can close the desktop app and open it back up and they all show up immediately. The only issue I experience with trying to pull up cameras is from the phone app (iOS). If I flip off Wifi and connect with cellular, I can turn Wifi back on and it's works as expected. It's the initial connection that struggles when on Wifi. I can watch the FPS indicator ramp up and down while it tries to connect and usually tell when it's going to be successful when the FPS continues to increase and not drop.


The cameras I have installed are: ReoLink Duo 2, RLC510WA, and Argus PT Ultra. I just tried switching off mobile data and connecting through Wifi and it took me 4 attempts before it connected. I'm not sure how to connect in a particular mode. I have the latest client on my phone (iOS). Cameras are all on the latest firmware.

[Andrea Di Monaco_662769044119635]

I do have the same issue on Iphone 14 Pro Reolink app.
I see that if you remove the app and you install it back again, it works but just for few days.

This is an app issue, I think we should raise a support ticket for it.

[joseph_1979]

@andrea-di-monaco_662769044119635 I suggest you to submit your complaint to support(@)reolink(dot)com. I don't use IoS.

[doravec88_816143366607068]

Check the settings app>reolink>"Local Network", ensure that the button is turned on. I was experiencing these same issues; I'd switch off wifi and connect, turn it back on and would lose connections...

[user_838519774986409_838519774986409]

I tried many ways but it doesn't seem to work Mapquest Directions

[lilycollins9x_648360100860886]

I find it annoying that the camera connecting via the phone app using 1v1 lol Wifi keeps crashing, but connects instantly when using cellular, indicating a potential issue with Wifi network compatibility or configuration.

[user_831074437669079_831074437669079]

Thanks

[James_751554476372195]

As of a couple of weeks ago I started experiencing the exact same issue described in this thread.

When I access the Reolink App while connected to WiFi, the camera fails to connect or takes very very long to do so. If I turn off the WiFi on my phone and connect over cellular data, it works fine. Similarly if I access the camera directly over IP in a web browser or using the windows app on a laptop connected to the same wi-fi network it works fine.

So I guess it can't be a Wi-Fi issue as otherwise the camera would never be accessible over Wi-Fi. To me it looks more like an issue with the app.

Camera Model: Reolink Video Doorbell WiFi (D340W)
Hardware Ver: DB_566128M5MP_W
Config Ver: 3.0.0.0
Firmware Ver: v3.0.0.3308_2407315182

RTMP, HTTP: OFF
HTTPS, RTSP, ONVIF: ON

[user_855873665142929_855873665142929]

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[Matt_743136365514923]

Has anyone had any luck resolving this issue? I can connect without any problems using my phone, but my wife can only access the NVR over cellular and not Wi-Fi. All settings (both within the app, as well as iOS seem exactly the same).

[Scott9990_615758583771236]

@matt_743136365514923 I have a WiFi doorbell, as well as x2 E1 Pro PTZ cameras all connected on WiFi. I'm using a TP-Link router and just discovered that if device isolation is switched on, this will stop the cameras being picked up over WiFi but work remotely. Not sure if this would help in a NVR situation though.

[tomsreolink]

@matt_743136365514923 Dunno "device isolation" myself, but just FYI I've had this very problem not with Reolink but with Foscam cameras, and I've found that re-booting my ASUS Wi-Fi router solves it. I have not been able to ascertain what about the router performance might cause it to have trouble with certain wifi devices. Maddening.