Latest windows client
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@joseph_1979 Hi Joseph, how are you? I am always in contact with support for the 2 firmware track mix and 511wa. Yesterday I discovered that some cameras when I watch the playback from the client the image flickering I don't know if you have noticed it too. With previous versions never happened. I am currently using windows 11 latest version 24h2.
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@mamymam2013_465350299701478 Hello Buddy. I am fine but super busy with a mobile network testing. Hope you are getting well with this hectic life. I don't use the Reolink Windows client a lot. Mostly I use it to upgrade the firmware. I did see this flickering on the new version but not that often that would bother me. I didn't report it to support as I know the answer :).
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@joseph_1979 Hi Joseph, let's say that every week I send a reminder to the support copy and paste of previous conversations and promises. On the other hand, today version 4.50.0 of the Android app was released and as always we cross our fingers because if it doesn't work, it's trouble. I imagined that you had noticed the flickering that sometimes makes vision impossible. Among other things, I did some tests, and if you use the low playback quality it is not there and it disappears even if you disable hardware decoding. All this is not normal, but as you know for Reolink everything is possible. I hope that your network tests go wonderfully!
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@mamymam2013_465350299701478 Agree. New client is still not yet in Europe. I just saw the list of features added at Reddit and none is of my requests.
I and my team spent months conducting tests under different scenarios and capturing traces to see that all is according to specs. -
@joseph_1979 Always terrible Reolink! Fiona please come back! You was an able person! My friend I'm happy for you and your life!
Thanks for all. -
@mamymam2013_465350299701478 indeed..she used to answer some queries. She has been promoted.
I just installed the Android client v4.50.0 and the audio seems to be degraded. It's choppy at high resolution. I saw a similar complaint on Reddit. -
@joseph_1979 My friend, perfect to know that the new android version is terrible! And to think that whoever replaced Fiona with great fanfare, announces new versions on the page and especially on the facebook page reolink, where only because I politely expressed the problems they did not publish my post, they applied censorship. Every time I tagged her @ she never answered me. If they put unsuitable people here imagine who produces the software and firmware, what kind of geniuses they can be.!
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@joseph_1979 Hi friend, I installed the new version 5.50.0 and I have to say that compared to the windows client version it has smoother audio, on windows at times it is choppy. But the real news is that now despite more than one operator has made me a ton of promises, now when I write to support directly they don't answer me anymore and probably they trash my emails. Crazy stuff! Here is the proof of what I say:
Time passes and after always receiving reassurances and promises, nothing has happened. Because apart from the usual kind, copy and paste and obvious answers, nothing ever changes. The problems remain and are not solved. My patience is almost over. A serious company should not allow itself to behave like this towards customers, never keeping what it promises.
Kindly Regards
Marco
Bryan
18 ott 2024, 06:10 GMT+8
Dear Marco,
I sincerely apologize for the frustration and disappointment you've experienced with Reolink. I understand your concerns regarding the unfulfilled promises and the lack of progress on the firmware updates for your TrackMix Wi-Fi and RLC-511WA cameras. Your feedback is invaluable, and we take it very seriously.
I want to assure you that your case has been escalated to our senior engineering team with high priority. They are now actively working on addressing the Wi-Fi signal strength issues for both the TrackMix Wi-Fi and RLC-511WA cameras. Here's what we're doing to resolve this situation:
1. Thorough Investigation: Our team is comparing the November 2023 firmware (IPC_529SD78MP.2769_23100901.Reolink-TrackMix-WiFi) with the more recent versions to identify the changes that may have affected the Wi-Fi signal strength.
2. Development and Testing: Based on their findings, they will work on adjusting the Wi-Fi power parameters to match or improve upon the performance you experienced with the November 2023 firmware. Any changes will undergo rigorous testing to ensure they resolve the issue without introducing new problems.
3. Firmware Release: Once the changes prove successful, we aim to release updated firmware versions for both the TrackMix Wi-Fi and RLC-511WA cameras as soon as possible.
While I cannot provide an exact timeline for the resolution, I want to emphasize that this issue is now receiving top priority from our engineering team. We understand the critical importance of reliable Wi-Fi connectivity for our cameras, especially given the proximity of your router to the devices.
I appreciate your patience and your detailed feedback, which helps us improve our products. We are committed to resolving this issue and restoring your trust in Reolink.
If you have any additional information or observations that might assist our engineering team in their investigation, please don't hesitate to share them. We will keep you updated on the progress of this issue.
Once again, I apologize for the inconvenience caused, and thank you for your understanding as we work diligently to resolve this matter.
Best Regards,
Reolink Support-Bryan
Ewelina
30 set 2024, 21:00 GMT+8
Dear Marco,
Thank you for the follow-up. I understand your frustration with previous experiences, and I sincerely apologize for any unfulfilled promises in the past. I appreciate your patience, and I'm committed to addressing your concerns effectively this time.
I appreciate you providing detailed information about the firmware versions and the specific issues you're facing. This information is crucial for our engineering team to investigate and address the problem effectively. Here's what I can tell you about the next steps:
1. Escalation:
Your case has been marked as high priority and will be escalated to our senior engineering team right away. They will review the Wi-Fi signal strength issues in both the TrackMix Wi-Fi and RLC-511WA cameras.
2. Investigation:
Our team will specifically look into the differences between the November 2023 firmware (IPC_529SD78MP.2769_23100901.Reolink-TrackMix-WiFi) and the more recent versions to identify the changes that may have affected the Wi-Fi signal strength.
3. Development:
Based on their findings, they will work on adjusting the Wi-Fi power parameters to match or improve upon the performance you experienced with the November 2023 firmware.
4. Testing:
Any changes made will undergo thorough testing to ensure they resolve the issue without introducing new problems.
5. Firmware Release:
If the changes prove successful, we aim to release updated firmware versions for both the TrackMix Wi-Fi and RLC-511WA cameras.
I want to emphasize that while I cannot provide an exact timeline for the resolution, I assure you that this issue is now receiving top priority. We understand the importance of reliable Wi-Fi connectivity for our cameras, especially given the proximity of your router to the devices.
Thank you for your patience and for bringing this issue to our attention. Your feedback is invaluable in helping us improve our products. If you have any additional information or observations that might assist our engineering team, please don't hesitate to share them.
Pozdrawiam / With kind regards / Met vriendelijke groeten /
Reolink Support Team
~Ewelina -
@mamymam2013_465350299701478 I can fully understand your frustration and one should be provided with the product and service he/she has purchased. Unfortunately this is not always the case and despite we do out utmost to fight for our rights we are never given what is rightful to us. At the same time one should ensure that this shall in no way affect the daily life and we should move on. We have a cerebellum to think and opt for better methods and products.
As already stated I am a customer like you and have requested myriads of fabulous features but rarely they have been implemented. They know their priorities and recall our mentality is totally different from other continents. My motto is never to give up and pester people until what they have to deliver is delivered in accordance to agreements/specs. I dealt with big business people on projects running into millions of Euros and I wouldn't issue payments until they deliver what has been agreed in the contract. What is mine is mine and what is yours is yours.
Life changed by 180 degrees. Before we used to test and re-test and spent a lot of time in planning. And the product would be nearly bug free. Today they develop and put it into service and we will fix when we have time. I have engineers who just graduated and join the team. They are really ZERO.
As for the android v4.50.0, I still have choppy audio if I leave it for more than 3 min and they changed the filter....now you need to select. Previous layout was by far better. I tell them we are not after cosmetics (these are for the ladies) but for new features we have requested. Here and at Reddit there should be a Reolink SKILLFUL person who shall be replying ot requests and providing feedback and ideas to the dev team. Moderators....like me.....we reply based on our knowledge we gained through experience and universities. But we have no inside of the software and product. For me this is a peanut and I have entities more complicated than this....this is like a bolt in an engine :).
Enjoy life and don't let others affect your life.
Note: I had to submit this 5 times and it has been accepted after I deleted some ....... Nobody checks for any error or how to enhance the website. You cannot include URL either and even emails. On Reddit there is no issue and you can post as much as you need and there are numerous of members who are experienced and sometimes I challenge them
to make the argument more interesting. I do this for fun and nothing else despite I am busy. -
@joseph_1979 Hi Joseph, I totally agree with what you write. Unfortunately this world is getting worse and worse. Money, only money matters, the rest doesn't. How sad, infinite! I never give up either, but the thing that bothers me the most is that while the Japanese apologize if they make a mistake and fix it instantly in every way possible and imaginable, the Chinese instead think they are smarter and believe they can charm you with pre-packaged words and sentences, thinking that you believe them, but in reality they are just making fun of you. I just sent the email again, hoping that someone will finally do what they wrote and promised. There are many difficulties here, because you can't insert anything and you have to be careful because censorship can kick in, like in the Reolink Facebook group where they censored me for asking for solutions and so I left and abandoned it. I know that you do what you can and thank you because at least you are there, because the absurd thing is that no one here reads or responds anymore. It wasn't like that with Fiona. I wish you a nice day buddy.
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