Timelapse download automatically removed

[user_916849298497786_916849298497786]

Hi,
I use a Reolink camera to create a timelapse video. The video is in the meantime around 2.25 GB and downloading the video typically leads to multiple smaller video files of size around 150MB. With the newest version of the Reolink Windows App, I am still able to download the timelapse video but all files are automatically removed on my laptop as soon as the download completed such that I cannot find any of these files anymore. Does anyone have the same problem? Is this a bug in the app?
Thanks for your help!

[Issom]

@user_916849298497786_916849298497786 I have the same thing happen to me when I download to my Mac on my iPhone no issues

[joseph_1979]

@issom I never use time lapse. I suggest you to report it to Reolink support on support @ reolink.com.

[Tane_675374951886901]

@user_916849298497786_916849298497786 I am so glad I am not the only one, I thought maybe my camera was glitched. I've been downloading over and over again and I keep getting same results like you.

It will show the multiple files being downloaded, as soon as it completes all of it gets deleted as well!

This is a Reolink software issue.

I am on Reolink App v8.17.6 on Windows 11.