Reolink Device Notifications Not Working? Here’s How to Fix It!

[Reolink.Oskar]

We’ve noticed some users experiencing issues with motion detection notifications not working properly. Don’t worry—we’re here to help! Below is a step-by-step guide to troubleshoot and resolve notification-related problems. Let’s dive in:
Enable Motion Detection
First, ensure your device is detecting motion. Verify this by checking for:

• A motion detection icon on the live view.
• Alarm sirens, push notifications, or emails triggered during movement.
• No detection? Adjust motion zones/sensitivity in your camera settings.

Check Push Notification Settings
A. Phone System Settings:

• iOS/Android: Enable push notifications for the Reolink app in your phone’s system settings.
• How to Enable Push Notifications on iOS and Android Phones

B. In-App Settings:

• Turn on the push notification switch and confirm your push schedule is active.
• How to Set up Push Schedule via Reolink App
• Android Users: Avoid enabling Do Not Disturb, Data-Saver, or Adaptive Power modes.

Ensure WAN Access
Confirm you can access the app remotely (e.g., on cellular data or another Wi-Fi). If issues persist, share your device’s UID for our team to review:
How to Find the UID of Your Cameras and NVRs
Re-Add Your Device
Sometimes, removing and re-adding the camera/NVR in the app resolves glitches.

Update Firmware & App
A. Firmware: Always use the latest version for optimal performance.
Reolink Firmware Update Guide
B. App: Update to the newest version and share the version number with us.
How to Install/Update Reolink App on iPhone | How to Install/Update Reolink App on Android Phone
Reinstall the Reolink App
Uninstall and reinstall the app. Important: Save your camera’s UID, username, and password first!

Reboot Devices & Router
Restart your router and cameras. For stubborn issues, reset the router (not just reboot).

Restore/Reset the Camera
If all else fails, restore or hard reset the device:
How to Restore Reolink Products | How to Hard Reset Device by Pressing the Reset Button
If you have tried all the above solutions and are still the same, please contact the Reolink Support team.

[user_933469458169984_933469458169984]

@reolink-oskar If my Reolink notifications still aren’t working after following all these steps, what additional troubleshooting can I try? Block Blast

[Reolink.Oskar]

@user_933469458169984_933469458169984 You could reach out to our support team for help.

[joseph_1979]

@user_933469458169984_933469458169984 The best option I see is to restore the camera. This will surely solve most of the issues. Assumption is that there is no issue on the smartphone side.

[user_951854099087502_951854099087502]

How can you check and ensure that motion detection notifications are working properly on the Reolink app? slope game

[user_951541413122297_951541413122297]

Hey everyone,
I recently faced this exact issue with my Reolink camera — no push notifications at all, even though motion was being detected and recorded. After digging through forums and experimenting a bit, I finally managed to get it working again. If you're dealing with Reolink notifications not working, here's a checklist that worked for me:

1. Check Notification Settings in App
2. First, open the Reolink app and go to your camera settings. Under “Push Notifications,” make sure it’s actually turned on. It sounds simple, but sometimes app updates can reset these settings.
3. Allow Notifications on Your Phone
4. On Android/iOS, go to system settings → Apps → Reolink → Notifications. Make sure permissions are fully enabled, including banners, lock screen, and sounds.
5. Firmware and App Updates
6. Make sure both your Reolink device firmware and the Reolink app are up to date. You can check the device firmware by going to Device Settings → Info → Firmware Version.
7. Motion Detection Settings
8. Go to Detection Alarm settings in the app and ensure motion detection is enabled. Fine-tune the sensitivity to avoid missing movements.
9. Stable Internet Connection
10. Sometimes notifications fail due to poor internet — especially if the camera’s upload speed is low. Try switching to a different WiFi network or improving your router placement.
11. Reboot Your Device
12. Sounds cliché, but rebooting your camera and even reinstalling the app can resolve hidden glitches.

Hope this helps someone out there! Also, for anyone looking for a fun break while troubleshooting tech issues, check out Wordle Answer Helper — saved me during a long camera setup!
Let me know if you need more help!