E1 Pro - how to view saved footage?

[user_865172826435753_865172826435753]

Hi all,
I am so sorry, I am sure that I am being really dopey here, but when I used the camera during our last holiday I was able to use the app to see LIVE footage, but nothing that had been recorded and stored.

What am I doing wrong please? From the menu I can click on my camera (and when I buy a second one, I am sure once linked that will show in the list too), but when I look at the Cloud tab and click on both Cloud Storage and SIM Service it says "Failed to obtain configuration information" - I can't find anything about this in the little operational instruction booklet, what have I missed out on doing or done wrong please?!

Thank you SO much,
Cathy

[joseph_1979]

@user_865172826435753_865172826435753 The SIM service is applicable only to 4G cameras (operating over the Mobile Packet Data network). Cloud service shall be available if you have bound the camera to the cloud service and subscribed to a plan.

I assume that you have a micro SD inserted in the camera and followed the instructions as indicated in https://support.reolink.com/hc/en-us/articles/900003747326-How-to-Set-up-Motion-Recording-on-SD-card-Reolink-NVR-and-Home-Hub/ .

Additional troubleshooting tips.

1. Try to reboot the camera
2. Try to format the SD
3. Check the SD on a PC

[Crimp On_62210811129]

Is there an SD card in the camera? I do not have the E1 Pro, but do have an E1 Outdoor. Both the Reolink 'app' and the Reolink Windows Client allow me to play back recordings from the SD card.that I placed in the camera when installing it. In addition, I use the FTP feature to send recordings to an FTP server (in case "something happens" to the actual camera.)