Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
After updating a RLC-410s and C1 to the firmware posted 02apr2018, 1288_180207*, the Windows nor Android client would "login" to these cameras. Changing from UID to IP address login allows the login, but is problematic for DHCP networks. Anyone else have this issue?
While debugging, in turns out the UID shown in the http interface differs from the UID shown in the windows (and android) app. The anomalous UID differs in string length by 4 chars (20 character string), and does not begin with the XCPTP sub-string. I've rolled back to previous firmware (170830), and all is copacetic again.
Dear carbonita,This is a new issue if you can help us verify. Can you show us some screenshots here? Thank you so much.
Bob - Thanks for verifying. Screenshot sequence below, 1) starting with working-as-expected RLC-410s running 17112702 firmware with access via http or windows client, 2) installing 18020702 firmware, 3) failure using UID, 4) success using IP addr, 5) unusual UID string via http client.17112702_01.jpg17112702_02.jpg17112702_03.jpg18020702_01.jpg18020702_02.jpg
Part 2 of 2, additional images.18020702_03.jpg18020702_04.jpg18020702_05.jpg
One last screenshot, verification of new fw install. Part 3 of 2 18020702_06.jpg
Dear carbonita,We can confirm with you that the UID shown in the http interface is incorrect and this is a bug which we've scheduled to fix.
Thanks for the quick verification, Bob. It's great that Reolink has continuing firmware and client updates
Bob - Any estimate for the fix being available? The contrasting timestamp background feature in the new fw was nice, but the UID not working was a showstopper. TIA.
I updated yesterday one of my RLC-410s cameras (with firmware 1288_18020702) and stopped with upgrading the rest of the cameras as I noticed similar issues like carbonita above. On Windows PC Reolink Client the UID is 16 characters starting with XCPTP.... while on the browser Network/Advanced tab the UID for this same upgraded camera differs in string length by 4 characters(20 character string) and does not begin with XCPTP .... but 9526..(and the rest of this string is not even close to the Reolink Client 16 character UID).This new firmware needs to be fixed as I am going back and reinstalling the old firmware that I had before.
@carbonitaThe new firmware we are working on has fixed the issue.
Bob after your May 11 note that the new firmware has fixed the issue I just downloaded a new version of 1288_18020702 from the Reolink website. I still get the same issue as before where the camera UID on my PC Reolink Client has a UID number starting XCPTP... while login on any browser the UID changes and starts with 9526...The problem has not been fixed as I get the same results. Again will be going back to the old version until a new firmware fixes the issue.
Hi yes we are working on the new batch of firmwares.
Hi Bob,Hurray! Another firmware release with bug fixes and perhaps some new features too?
Any update of new firmware for RLC-410S as I still see on the Reolink website 1288_180207 for this camera. Also since this RLC-410S will be discontinued shortly because of the new RLC410 with the SD card insert then what will happen to owners like me with RLC 410S cameras regarding firmware updates. I see that just getting 1288_180207 issue resolved may be a glimpse of the future for owners of RLC 410S...looking for an update..thank you
I just received my RLC-410 (not sure if S or not). Current camera firmware out of the box is v2.0.0.96_18051100. I read that a firmware upgrade is needed to support MP4. My firmware is higher than what firmware (both RLC-410_1288_18020701 and RLC-410S_1288_18020702) is available on the site but I can still only use H.264. I did download and try installing the firmware only to receive a message that it, "Failed to recognize the file format".Reolink_RLC-410FirmwareERROR.png
Firmware update 1389_180814* visible on download site, with note:Fixes and Improvements:• Fixed the FTP issue on the router• Fixed the DST bug with the playback• General bug fixes and improvementsSeveral, C1, 410s, 410ws, 411ws upgraded. http ui and uid access successful again with this fw.
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!