Halo when view night vision??

[Dick_5625631838]

I am seeing a reflection or something on one of my cameras at night (see attachment). There is nothing around or close to camera. The halo is being produced by the camera. Does that mean it is failing??

[Dick_5625631838]

2nd try to upload attachment...

[Dick_5625631838]

Why am I unable to upload attachment? It is only 399K in size and is a capture from the Reolink Client.
What and where is the php.ini???

[Reolink_1024001]

Sorry that there might be some bug and our engineer has got the feedback and will solve it soon.
If ok, would you mind contacting our service by email? service@reolink.com.

Sorry for the problem and inconvenience.

[Reolink_1024001]

Hello, we just fixed this issue, pls try to upload your image again. You can also insert images into your topic by following the instructions： https://reolink.com/topic/how-to-insert-an-image-in-a-topic/

[berrypatch_19340217232]

Did you ever get an answer for your problem?  I am having the same issue.
02_20161004055151179.jpg

[Guest]

I recently purchase 3 Reolink IP PoE Security Camera 4 Megapixels Super HD 2560x1440 Bullet Outdoor Indoor IR Night Vision Motion Detection RLC-410. Two of the 3 are Haloing at night. The two that are not working have a closer field of view while the 3rd looks out afar. Is there a way to shut off some of the leds without masking.

[Bob_30281727886]

Hi Jeff,
Can you please send some snapshots from your cameras to support@reolink.com and let our support agents to help you?