RLC 410W cannot playback or download CLEAR recordings over WIFI

joe

Hi
RLC 410W cannot playback or download "CLEAR" recordings, low resolution works. The connection seems to drop if I play back "clear" recordings and I can only download first 6 seconds.

I'm using a SanDisk Ultra 32GB microSDXC Memory Card, up to 100MB/s, Class 10, U1. Same problem on windows PC and iPhone.

build 18110706
hw IPC_51316M
Cfg version v 2
Fw Version v200241_18110706

I've reformatted SD card, no change. Installed a netgear wifi range extender, no change.

Any thoughts? Thanks

Crimp On

My first step would be to upgrade the firmware to the latest release (354-19031112). On the "Download Center" page, scroll down to 3/22/2019.

Carl

Thank you for choosing Reolink. If you have other problems during operation, you can contact us for further assistance. Have a wonderful day!

zahrsteh

Hi, i have same issue. I'm looking through mobile data, everything is good - the video is smooth. But when I'm looking over wifi, stream and playback doesn't work. Only 6-10 sec and its stuck. Desktop app is on same network as my wifi, but after few seconds it disconnect and again connect. Over and over.

Source RLC-410W is on another network (wifi - 20km away), and speed is excelent. I remind you, over mobile data works just fine, so cam network is ok. (MD - 70Mbit/s down, My network;wifi - 50Mbit/s down) Any idea how fix it?

Thanks for any idea.

zahrsteh

IPC_51316M
build 20051603

Cynthia

I am pretty sorry for the issue caused to you.
Could you please forward your problem to our support team? We will try our best to help you solve your problem.
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