Reolink Software 8.1.28 continues to go Black screen

Paul

When they released the new version before this on. 8.1.20 I think. It worked until Last week and started to go black screen after 8 hours. Upgraded to the new version and same issue. The video feed screen that is open will go out to a black screen and stop recording. I thought they fixed it but it started to fail as usual. I believe they have a issue with AMD 3400G CPU's. My PC also runs Plex 24/7 and never has a issue. So this tells me that the 3400G is fine. The old version 7 would crash but it took over 24 hours to crash. A better one where you just had to restart it. Does any one have a AMD 3400G build running the client?

Cynthia

Sorry for the inconvenience. We have released the newer version, please install the new version to see if it helps: https://reolink.com/software-and-manual/

Paul

If you read the header it states the version number. You just did a cookie cutter response. Why is there no debug version so a log can be created so we can see if it can catch the failure. If you will not release one then put back the last version 7 on your website. It is more stable then this one.

Andre

Hello,

I have the extra same problem with Paul. I would say around 8 hours and I get the back screen as well. I just have an Intel i3 running my client 8.1.28.

Thanks

Cynthia

Sorry about that. Could you please submit this issue to https://support.reolink.com/hc/en-us/? Our support needs to check some detail with you. And they will provide further help.

Gary D.

I've also experienced this, I've got a couple of different machines and it happens mostly on the oldest/slowest machine (Intel Core2 Duo). It tends to happen more in playback mode and seems to happen within a few minutes of opening the first time, sometimes in response to a window event like scrollwheel, mouse click or maximise. Once the video goes blank there doesn't appear to be any way to get it back without closing and reopening the application, it seems to happen less after being opened the second time. Even on this older machine it doesn't seem to happen with the older Reolink Client (v7.2.2.33) which seems to be completely different software.
I haven't noticed it happen on a newer Intel i7 machine, but it could be more to do with the video card of the machine in question.

Hope that helps!

saliquincer

hello
i have the same problem after upgrading to version 8 on windows 7 and only a black window comes up and nothing happens

andyshrimpton

Had the same issue and found the solution and made a video

Please like and comment, its really helps