App crashes right after starting it (Android)
-
Hi,
this morning, the mobile app on my android phone refused to start.
I first get a white screen, afterwards the app crashes.
The log shows the errorEXEPTION=java.lang.IllegalStateException\: Expected BEGIN_ARRAY but was NUMBER at line 1 column 1 path $
The app worked fine until now, nothing changed since yesterday, no updates or new cams, so I have no idea what could be the cause of this.
I deleted the app's cache but the problem persists.
Next thing I would try is to uninstall/reinstall the app, but I guess I would have to manually add all my cams, which is a nightmare. Is there a way to avoid this? Like locating the configuration file backing it up and restoring it afterwards? -
Having a similar problem on my Android phone this morning. I can see one of my 810A, when I try to see the other cameras the screen turns white, then the phone quits the Reolink app. I also have a few Blink cameras, they are working fine so this should not be a problem with my router or Wi-Fi. I wonder if Reolink tried to do an update?
-
Just checked my Reolink Client on my computer. Cameras are working on it, but not on my phone app.
-
My app is working again.
I guess, the app is connecting to a server on the Reolink side, something was broken there and they fixed it.
Maybe someone in charge can shed some light on this? -
Hi, there is some problem on that day. We have fixed the problem. Sorry for all the convenience caused.
