📞 Reolink Call Center Upgrade: Extended Hours! 🌟

[ReolinkShayla]

Hi all,
At Reolink, we understand that many of our users prefer immediate assistance and find it helpful to speak with our support team over the phone to resolve their queries. That's why we're continuously enhancing our customer service experience, and we're thrilled to announce an extension of our phone support hours.
Expanded Hours:
We've extended our phone support hours from the previous EST Monday to Friday, 9 am-6 pm, to 9 am-9 pm. 
Support Phone Number: +1 888-895-1558 (US&CA toll-free).

Your satisfaction and convenience are paramount to us, and we're dedicated to ensuring you receive the assistance you need when you need it.
How Do You Prefer to Contact Reolink Support?

[big_ted]

@reolinkshayla
Im sure this will benefit many people. Plus email support are usually prompt and helpful.

[joseph_1979]

@reolinkshayla Only customers within the US and CA can call free this freephone number. Anyone else will incur charges as Telcos will consider this as an international call.

Therefore you may opt to have a UIFN which shall be free from all countries or else let callers use whatsapp or a similar platform.

[baycroc_660418506465323]

Expsand the "hours" as much as you want. You still do not answer the phones.

[user_954475155439760_954475155439760]

@baycroc_660418506465323 These "new" hours are apparently no longer in effect. Also it's a crap shoot getting an "agent"? "representative"? that can comprehend what you tell them as they try to type in the conversation. It will be passed on to another person that will pretty much start over with an email conversation with a day's delay between each response until they drop you.

[user_964913869172899_964913869172899]

It’s disappointing to hear that the extended hours aren’t being honored and that the support experience has been frustrating. It’s incredibly important for a call center to not only be available but also equipped with knowledgeable agents who can truly assist without forcing users into slow, repetitive email chains. We understand how critical timely support is when dealing with security systems.

[user_949367016734899_949367016734899]

@joseph_1979 Hearing that the long hours aren't being respected and that the support experience has been annoying is disheartening. In addition to being accessible, a call center must have trained personnel who can actually help customers without entangling them in tedious, repetitive email exchanges. We are aware of how important prompt assistance is when working with security systems.

[joseph_1979]

@user_949367016734899_949367016734899 I am a customer like you and I totally agree with your statement. I have already told them to improve the customer care and have people with technical knowledge. This entities are small and so it can easily be handled. We are not talking about complex networks like Mobile and IMS networks with numerous protocols and entities.

I suggest you to email support and show your concern too.