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    Doorbell wifi - No audio on phone when Visitor ring or 2 way talk on iPhone/Android app

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    • user_836958064107727_836958064107727
      user_836958064107727 last edited by

      As you can see I have setup the Doorbell Wifi version. It was a pain to set it up (wont scan the wifi qr code). But i did it. Now i have two streams one directly from the doorbell over wifi and one through the NVR. However whenever I get a call on pushing the button, i cant hear any audio from the visitor. Even the push to talk does not work (50%) since i cannot hear audio from the bell. The bell does hear audio from my phone. Now i tried the push to talk through the NVR stream and that worked! Audio from both ways! Have spent 2 hrs. With customer support and they dont know what to do either. Can either of you fine people help me out here?

      NOTE: When I used tap to talk on the PC client, I can hear audio form the bell. Its the phone apps that I do not hear audio from the bell during tap to talk or when someone rings the bell

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        • joseph_1979
          Joseph Global Moderator @user_836958064107727 last edited by joseph_1979

          @user_836958064107727_836958064107727 What is the fw version? Are you using the Samsung S24?

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          • user_836958064107727_836958064107727
            user_836958064107727 @Joseph last edited by

            @joseph_1979 FW version is v3.0.0.3215_2401262240
            I am using an iPhone 13 Pro Max and my also a Samsung S24 Ultra. Both have the issue of no audio coming from the bell during tap to talk and when bell is rung.

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          • user_836958064107727_836958064107727
            user_836958064107727 last edited by

            See below for what I mean by having 2 streams from the same camera. When using tap to talk in the NVR stream i can hear sounds coming from the doorbell on my iphone and android apps. It is just the wifi stream and when someone rings the bell that there is no sound coming from the bell on our phones!

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            • user_836958064107727_836958064107727
              user_836958064107727 last edited by

              Any help on this? Anyone else facing the same issues?

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                • joseph_1979
                  Joseph Global Moderator @user_836958064107727 last edited by joseph_1979

                  I have this WIFI doorbell and don't have the audio issue on Android. Would you be able to test it on an old smartphone with Android 12? Just a test.

                  I guess you did restore it too.

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                • user_854931999105222_854931999105222
                  user_854931999105222 last edited by user_854931999105222_854931999105222

                  I got my video doorbell wifi last week and I have the same problem, you can hear me on the door, I don't hear anything on the phone app. I use a Iphone 14, IOS 17.5.1 and tried also the phone of my son (iphone SE 2020) but did not work.

                  Any help would be highly appreciated

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                    • Reolink Daisy
                      Reolink Daisy @user_854931999105222 last edited by

                      @user_854931999105222_854931999105222 You can contact our support team for troubleshooting via https://support.reolink.com/requests/ We'll reply within 24 hours.

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