Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    HELP! Unable to view camera on my smartphone when not connected to...

    Discussion About Products
    5
    7
    3
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Guest
      Anonymous last edited by

      HELP! I am only able to access/view camera when I'm home. Unable to view camera on my smartphone when not connected to home internet.

      If wifi is disabled, smartphone app cannot connect/view camera. When logged into neighbor's wifi on my smartphone, unable to connect/view camera.

      Smartphone: Android Note 3

      WHAT AM I DOING WRONG???

      1 Reply Last reply Reply Quote 0
      • Guest
        Anonymous last edited by

        CAMERA IS ARGUS.

        1 Reply Last reply Reply Quote 0
        • wictod_45423083358
          wictod last edited by

          Hi Jennifer,

          At a guess, first thing you need to check is that the UID of the camera is added to the camera through the configuration. You can normally do this by the add device at the bottom of the App. I found it easier to use on the windows or mac client. But essentially you need this code (the UID) to be able to view the camera from anywhere other than the local network the camera sits on. This is a good place to start if you're having problems connecting..

          ➢ Manually Enter the UID
          Steps:
          1. Tap to start.
          2. Tap down on the bottom to type in information.
          3. Enter the UID of the camera in the UID field, tap “ Done ” on top right to
          save the settings.
          9

          1 Reply Last reply Reply Quote 0
          • Bob_30281727886
            Bob last edited by

            Hi wictod,
            Thanks for your kind reply.


            Hi Jennifer,

            The problem may be more complicated than what wictod suggested.

            Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

            1 Reply Last reply Reply Quote 0
            • Guest
              Anonymous last edited by

              I often have a difficult time connecting to my cameras via my cell network, but using my home Wifi it connects fine.

              1 Reply Last reply Reply Quote 0
              • Bowmans_85344161448137
                Bowmans last edited by

                I am having the smae issue but I figured out why at least no dns addresses. Both dns addresses display 0.0.0.0. Everything else is getting dns address from DHCP just fine except for my Argus 2.

                1 Reply Last reply Reply Quote 0
                • Carl_31331526639
                  Carl last edited by

                  Hi Bowmans, please try to reboot the router and camera to check, if the issue remains, please contact our support for help. Refer to https://support.reolink.com/hc/en-us/requests/new.

                  1 Reply Last reply Reply Quote 0
                  • 1 / 1
                  • First post
                    Last post
                  Reolink cloud reolink reolink Reolink cloud reolink reolink

                  Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                  Copyright 2021 © Reolink All Rights Reserved.