Trackmix WiFi
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The latest firmware posted on website August 11, 2024 made the image wash out.
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@user_678736611209466_678736611209466 Can you paste a screenshot? I am away but once I get to my house I will upgrade it.
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@user_678736611209466_678736611209466
Yes, I have the same issue! Reolink, please fix this ASAP!
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I accidentally fixed my washed out image by going into display-->brightness and shadows--> turning all options off and back on again. Rebooted and it stayed fixed, but as soon as it changed from daytime colour to night time colour the washout came back. Fixed it again by turning off default brightness and shadows-- for nighttime colour. But it won't stay fixed on the new firmware.
I even selected reset settings when I installed the new firmware. I was able to fix my image issues by rolling back to the previous version.
I have reported my finding to support.1View 3 replies-
@techgirl_849769519804666 Thanks for the update. Did you operate on the client to improve the image dislay?
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@reolink-daisy same problem here, 2 trackmix POE, colors are washup now
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same issue with TrackMix PoE
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Same problem, firmware IPC_529SD78MP.3748_2408062147.Reolink-TrackMix-PoE.IMX415.8MP.PT.REOLINK
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I have the same issue!
Cannot even downgrade the firmware now as the support page has removed searching for the TrackMix camera for any support or firmware downloads?? -
Any latest information on this?
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Yes, please give us an update.
I saw that the build timestamp for the Trackmix WiFI was changed, but no changes noticable.
You also pulled the firmware for the POE version.
So, when do we get a fixed firmware to use the camereas properly again? -
@user_751347369033978_751347369033978 There is new firmware posted on website with different date for both wifi and poe, can you please check if the issue has been fix? I’m away from home to check.
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The latest firmware posted on website August 11, 2024 made the image wash out.
Thank you for informing us about the image washout issue with the latest firmware update from August 11, 2024. We apologize for the inconvenience. Our team is investigating and working on a fix. Meanwhile, please revert to the previous firmware version for better image quality. Instructions are available on our support page hairfood 5 -
Same thing with the v3.0.0.3748_2408152331 (dated 15.8). Tweaking display settings your options seem to be either with very low brightness plus some inadequate shadow tweaking or clipped whites. My cameras, which are monitoring a white and a pale yellow building, currently look terrible with the latest firmware. My old 511w does task so much better
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The latest firmware, which was posted on the website on August 11, 2024, and now showing August 15, 2024, has significantly impacted my experience. I strongly advise against updating as it has caused more harm than good. The color of the #1 Trackmix camera is washed out, and no amount of tweaking has been able to correct this problem. The other Trackmix is DOA, failing to connect to the Reolink client on Windows 11, iPhone, Android app, or the NVR. The WI-Fi signal shows 1 bar on both cameras compared to full bars before the update. I would strongly advise against utilizing the new update. Also, I must bring to your attention that the customer service experience has been less than satisfactory.
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@user_675991045689422_675991045689422 Hopefully they will fix it.
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@user_675991045689422_675991045689422
Don't they even try the firmware before releasing (again??) -
@joseph_1979 Do you have a old firmware from last year?
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@user_678736611209466_678736611209466 Yes, I do. I always keep previous fw.
However, I suggest you to contact support on support @ reolink.com -
This post is deleted! -
@joseph_1979 I have been in contact via email with support since early August, but at the moment there are zero solutions! This is yet another email sent to support (I'm in contact with Zoey): How many days do you think it will take for this firmware to be released? The first version on August 4th, produced a drop in the wifi signal, but the camera image was excellent. To remedy this they released a new version on August 14th, but the wifi signal was still low and the image terrible, as were the colors. To remedy this they issued a further version on August 15th, but with the same problems. I believe that based on the version issued in November 2023 where everything worked correctly they can only make other improvements using the same parameters. For an expert engineer who designs the firmware it is very simple to do it, but this does not appear to have been done, it seems like attempts by inexperienced people given the terrible results
Kindly Regards
Marco
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The administrator stated on this tread that the latest firmware ought to fixed the issue and if there’s a problem want us to contact them with a snapshot. There’s already a snapshot presented by the other user. That’s more than enough. People who update to the latest version will come here and complain. If this is their answer of fixed, I would like to get the old firmware from last year or give us refund. My camera can’t function the way they were design to do due to poor color and connection. The latest firmware ruin the function and my experience of this camera.
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I was informed that the new firmware was more natural than previous firmware where they think the previous was over saturated and made a correction. I guess wash out is the new normal going forward of future firmware for this device.
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Just tried v3.0.0.3748_2408152331 (Aug 15, 2024 version) and the washout issue seems to be resolved for me.
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@techgirl_849769519804666 did you set everything default upon updating?
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@user_678736611209466_678736611209466 I did reset one cam when updating and left one as is. Both work fine now but a few settings got reset to default (can't recall which ones).
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Trackmix firmware update disappear from website.
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@user_678736611209466_678736611209466 so we expect another upgrade. I reverted back.
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@joseph_1979 I just went back from last year firmware as it bring back the missing feature 8k bitrate and 25fps as well as correct color and signal.
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I don't see Trackmix in the firmware download site
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@user_634244150308870_634244150308870 me either... anyone know where to find it?
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@user_856770850230521_856770850230521 Please @Reolink-Daisy give us an update why the firmware for both cameras cannot be downloaded.
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where did it go my camera video is so washed out it looks like there is a bright flashlight
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I did locate a file for the POE version which I have and I rolled back the firmware and 100% not washed out
This is the newest firmware for the POE Version and below it is the rolled back Version just look at the driveways and the tree to the right and sky. I personally like the older version
