E1 outdoor Pro and RCL-811a cameras

[jfcouture007_645096358552133]

E1 Pro and RCL-811a cameras Clear stream keeps changing from 3840x2160 to 2560x1440

the clear stream of my E1 Outdoor SE pro and RCL-811a cameras keep changing back to 2560x1440 resolution. I keep changing back to highest resolution (3860x2160), but for some strange reason it keeps reverting to 2560x1440 after a while.

both cameras run the latest firmware available for the model.

[Chopstix]

@jfcouture007_645096358552133 the only thing I can think of is perhaps network issues. Are you seeing this in the "Streams" setting in the cameras? Odd that it is happening to two different cameras. Do you have other camers?

[joseph_1979]

@jfcouture007_645096358552133 I assume that after you change the settings you click on SAVE.

Just a test. After you do the change and save, try to reboot the camera. Check that the resolution didn't change.

[jfcouture007_645096358552133]

There is nothing wrong with my network.

and of course when I change the stream resolution I click save…
I rebooted the cameras on and on again. This does not fix the problem,

today this problem occured on my RLC833A as well.

all cameras run the latest firmware…

[Crimp On_62210811129]

@jfcouture007_645096358552133 Does this camera have a setting Variable Bitrate Mode?

[joseph_1979]

@jfcouture007_645096358552133 Are you using scrypted nvr? Try the cameras on their own using Reolink Android client and see if resolution is maintained.