RLC-420 Keeps Resetting to defaults on its own

bob

I have a few of these cameras and one of them stopped working, thought that camera was bad but then realized the IP changed because it reset. I had this happen before, reprogrammed it and all was good. But this one camera keeps resetting on its own. I notice it once a day or so, so i cant say how often its actually doing it but certainly once within ever 24 hours. Is there a battery in these things that is dead that might cause this? Camera is about 2 years old. Any suggestions would be appreciated.
Thanks
-Bob

Crimp On

My router allows me to "a*sign" IP addresses to WiFi devices so that when they ask for an IP, the DHCP server gives them the address I specified every time. All of my "permanent" devices (TV, desktops, printers, IP cameras, thermostat, DVR, etc.) have a*signed IP's.

re8279

Hello,

I am facing the same issue as Bob recently.

I have a RLC-410 poe camera, around 2 years old. Worked fine no issue at all.

About a week or two ago my camera switched ip randomly. Now it constantly disconnects after a random period of time. I have no different settings or anything. I decided it could be a firmware issue so I upgraded to the latest firmware from reolink website. Still the issue is there.

There is no set pattern to when the restart occurs. The camera just resets all settings and defaults to the factory default settings/pa*sword ect.

I am about at the end and I am going to buy a new camera soon. At least someone else is having same issue with a reolink camera.

Please can we have some support on this issue as I do like the camera and have had no issues until now.

Cynthia

Could you please send a request to support@reolink.com and ask them to look into the issue? They'll provide you a final solution after the issue is confirmed. Thanks.

bob

HI, @Crimp on,
Not sure what that has to do with my question, but thanks. lol