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Going from firmware version v18.104.22.1689_17080809 to latest on website https://home-cdn.reolink.us/files/firmware/889_1708/C1_889_17083000.zipand update fails with error message:Failed to recognize the format.Device is rebooting!I tried changing the file name to reolink.pak and it still fails.
Updated 2021/12/01:For the firmware of the C1 Pro, you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.Original post:Roy,Please unzip the downloaded file and use the .pak file included in it for the upgrade.
Roy,Please unzip the downloaded file and use the .pak file included in it for the upgrade.
I tried that multiple times also. i ALSO tried renaming the file,but it still fails.C1Pro is attached to WiFi and the laptop with the .pak file is also attached to WiFi (same network)
Then if you log in to the camera via browser and do the upgrade, will it work?-https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/
The Update still fails.I think you need to recompile your package - I'm betting it is corrupted. Also, it's not a good idea to use "." as part of the file name - the period should denote the extension only - not used as part of the name.So from this: IPC_36S16MHSM.889_17083000.C1.ov2710.2MP.WIFI.PTZ.D2.REOLINK.pakTo this: IPC_36S16MHSM_889_17083000_C1_ov2710_2MP_WIFI_PTZ_D2_REOLINK.pakEDIT - And since this firmware is specific to the C1, there really isn't a reason to include all the extra name info in the filename... We already know it's a WiFi PTZ Reolink camera, right?Better name: IPC_36S16MHSM_889_17083000_C1_ov2710.pakAlso, using such a long name can be problematic if the full path exceeds the maximum number of characters allowed by Windows... start.jpgfail.jpg
I also tried changing the file name to "firmware.pak" but the upgrade still fails. This tells me it's a problem with the firmware package itself.
Hi, I'm sorry but I need to point out that there is no newer firmware for C1 pro, and that the firmware for C1 or C2 can not be used for C1 pro, which I should have mentioned earlier. Sorry for wasting your time. But hopefully I think this issue has be solved. Please wait for the future new firmware for C1 pro. Thank you!
Hi! I also have an error updating Reolink C1 PRO firmware to latest (C1_1389_18081414.zip)I'm writing this on Oct/2019.Can someone help me ?Thanks,Edu
Updated 2021/12/01:For the firmware of the 3816M, you can try to get it from our support team. Please submit a request here, Submit a request – Reolink Support.Original post:Does your camera have hardware version--IPC_381? In that case, please download the latest firmware for your camera here
Hi, i also have a simmilar issue trying to update Reolink C1 PRO firmware to 889_1708/C1_889_17083000.zip. And your advices helped me to solve it. Now everything works well, thanks.
Much ,thanks for this.
Upgrading is much more enjoyable, I'm quite satisfied
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