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Hello,I received today an RLC-410W and I wanted download the latest firmware for this model to avoid problem, but the problem is after upgrade the version is lower ... as it was a downgrade and not an update ...I found this "new" firmware from a topic updated by Charlene 10 days ago only ...Hopefully I made a screenshot before the update :And now I have this result :How could I retrieve the previous (and more recent) firmware (v184.108.40.2064_19110603) or the latest firmware please ? I don't find the firmware I had on your website or a newer version ...How I found this firmware :I got the firmware https://reolink-storage.s3.amazonaws.com/website/firmware/20190614firmware/RLC-410W_448_19061404.zipfollowing the web pages "Support" (https://support.reolink.com/hc/en-us/) > "Download Center" (https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center) > "See all 10 articles" (https://support.reolink.com/hc/en-us/sections/360002374874-Firmware) and I searched my model "IPC_51316M" and found https://support.reolink.com/hc/en-us/articles/360025688034-06-14-2019-Firmware-for-Reolink-IP-Cameras-IPC-51316M-Thank you in advance.
I have had good results with questions like this by emailing firstname.lastname@example.org. Answering questions is their job. On this forum, most of the participants are "users like me" who have random knowledge and opinions, but no access to engineers.
Hi Crimp On, thanks for your feedback.Yes, if you meet any problems with the use of the camera, it's suggested to contact the support at Support@reolink.com. Our support team will help you fix the issue.Thanks!
Hi, could you please report this issue to the support team: email@example.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.Our support team will help you solve it soon. Thanks.
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