After upgrade RLC-410W, version is lower than the previous ... downgrade

[Elodie_238832248086740]

Hello,

I received today an RLC-410W and I wanted download the latest firmware for this model to avoid problem, but the problem is after upgrade the version is lower ... as it was a downgrade and not an update ...

I found this "new" firmware from a topic updated by Charlene 10 days ago only ...

Hopefully I made a screenshot before the update :



And now I have this result :



How could I retrieve the previous (and more recent) firmware (v2.0.0.584_19110603) or the latest firmware please ? I don't find the firmware I had on your website or a newer version ...

How I found this firmware :

I got the firmware https://reolink-storage.s3.amazonaws.com/website/firmware/20190614firmware/RLC-410W_448_19061404.zip
following the web pages "Support" (https://support.reolink.com/hc/en-us/) > "Download Center" (https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center) > "See all 10 articles" (https://support.reolink.com/hc/en-us/sections/360002374874-Firmware) and I searched my model "IPC_51316M" and found https://support.reolink.com/hc/en-us/articles/360025688034-06-14-2019-Firmware-for-Reolink-IP-Cameras-IPC-51316M-

Thank you in advance.

[Crimp On_62210811129]

I have had good results with questions like this by emailing support@reolink.com. Answering questions is their job. On this forum, most of the participants are "users like me" who have random knowledge and opinions, but no access to engineers.

[Cynthia_124785627824270]

Hi Crimp On, thanks for your feedback.
Yes, if you meet any problems with the use of the camera, it's suggested to contact the support at Support@reolink.com. Our support team will help you fix the issue.
Thanks!

[Cynthia_124785627824270]

Hi, could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.

Our support team will help you solve it soon. Thanks.