Introducing Our New Forum and New Mods to You
NVR New Firmware with Pet Detection
Duo 2 Firmware Update and Tips: Better AI Detection & Email Alerts
New Client with Time-Lapse Function and Hardware Decoding
Duo 2 Tips: Recommended Installation Scenarios & Settings
I "upgraded" the firmware for my 2x RLC-410-5MP and my RLC-420-5MP today and they are completely ruined.They were completely fine on the firmware from March. Now I have stuttering video and connecting to FTP is no longer working properly. The FTP Test comes back "Failed", but I can see the "test" directory it created on the server. Enabling FTP results in the proper directories being made, however no files get uploaded.My RLC-411WS-5MP did not receive an "update" and it continues to work fine. FTP test is "Successful" and files are saved as normal.You need to put out a updated firmware ASAP as 3 of my cameras are not able to record to the FTP server now, and the video is all choppy, or send me the March firmware to downgrade.
Hi there, could you please send your request to email@example.com they might help you to solve the issue, thank you!
Cynthia,I have sent a detailed email describing how your firmware update is faulty & not recommended to be installed.They will not be "helping me to solve" anything. The issue is your firmware, again.Cameras are nice, but the software quality over the years often leaves much to be desired.
I updated firmware on two RLC-410-5MP and two RLC-420-5MP cameras on 6/3. Process went smoothly and cameras function well. No stuttering video on live play or playback through client app. I also FTP motion recordings to my PC (using Filezilla FTP server) and they continue to show up. Those recordings play well also.I keep past versions of camera firmware in order to "go back" if I need to, but so far have never done so.
I updated firmware on two RLC-410-5MP and two RLC-420-5MP cameras on 6/3. Process went smoothly and cameras function well. No stuttering video on live play or playback through client app. I also FTP motion recordings to my PC (using Filezilla FTP server) and they continue to show up. Those recordings play well also.I keep past versions of camera firmware in order to ”go back” if I need to, but so far have never done so.
Glad to hear yours has gone smoothly. Nothing changed on my end, settings wise. Only the update, and then the cameras no longer record to the FTP, the FTP Test "Fails" on those cameras now, yet the "Test" directory is created on the server, and the daily recording directories are created, but they are empty, no recordings are being created. The choppy video is also only on the updated cameras.My RLC-411-5MP that has been on year old firmware due to no updates for it, continues to function and record fine, FTP Test = "PASS" and there are no issues.Seemingly the firmware update went smoothly, no errors and cameras rebooted, but then they behave like this.I'm stumped.
I keep past versions of camera firmware in order to ”go back” if I need to, but so far have never done so.
This I should have done. However, Google has not let me down again and I managed to acquire the March 14th version of the firmware directly from Reolink's servers for 410-5MP & 420-5MP, despite their attempts to hide previous versions.Downgraded all cameras affected back to this version and instantly I no longer have stuttering video, and all cameras report "PASSED" on the FTP test and are recording properly.My home feels better protected again.
Just signed up to confirm that I have similar issues with FTP on all three of my RLC-410-5MP cameras.- FTP test fails, but empty test folder is written to the server.- No jpeg sent to FTP server on motion detection event.- mp4 files are sent and play back ok.I also have emailed support with more specific details
I completely neglected to inquire if FTP was working correctly before the firmware update?My FTP is set up for "clear video and picture", and both show up.I have not tried "fluent" or "balanced" (Bought 5MP cameras, so I want 5MP!)
I completely neglected to inquire if FTP was working correctly before the firmware update?My FTP is set up for ”clear video and picture”, and both show up.I have not tried ”fluent” or ”balanced” (Bought 5MP cameras, so I want 5MP!)
You said you have your FTP set up to receive "motion recordings", I have mine set up to record 24/7 (blue squares on schedule) and it will not upload anything inside the directories on the FTP using the new firmware.Mine are also set to do clear video & picture.Everything running smooth now after downgrade.
Mine is also set for 24/7. This does not mean that it records (literally) "24/7". It records any "motion" that occurs at any time of the day (24/7), but only "motion events". As far as I am aware, continuous recording is only available when cameras are connected to an NVR.Sorry to be slow to understand. The cameras WERE recording correctly before the firmware upgrade, correct?
As far as I am aware, continuous recording is only available when cameras are connected to an NVR.Sorry to be slow to understand. The cameras WERE recording correctly before the firmware upgrade, correct?
Negative. I have been continuously recording 24/7 on my cameras since the day I installed them. That's what enabling the blue schedule (NORMAL) does. Green is (MD) motion detection. White is off.Yes, the cameras were working flawlessly before the update. The issues were apparent immediately after the cameras rebooted.Screen-Shot-2020-06-06-at-9.43.49-PM.png
Wow. Thanks for the information. Sorry to be so uninformed. My Windows Client 220.127.116.11 shows only two options, "Motion" (green) or "None" (white). I do not seem to have a choice of BLUE. Aha! The FTP settings have Green, White, and Blue for "normal". I had never wondered what "normal" means. (I guess "normal" means 24.7?) I am not even sure how FTP would handle that. Does it get broken up into "chunks"?Guess I am not much help. Sorry.
Does it get broken up into ”chunks”?[/quote]Yes, you can specify chunk size for videos from 10MB-1GB. I currently have a 4TB USB3.0 drive attached to my router (which runs the FTP server) and recording 3 of my 4 cameras 24/7 the drive will last 1.5-2 weeks before it has filled up.[quote quote=611445]When you downgrade, be sure to check the ‘update configurations' box. I forgot to check it on one of my cameras and got locked out. Had to hard reset with the physical reset button. [/quote]I have had firmware issues with these cameras twice now. I did not have to do this with any of my cameras and they are functioning fine. YMMV however.[quote quote=611251]How do I downgrade to the previous version?
Email support and "demand" the previous version be sent to you. I managed to get mine yesterday through careful Google searches, since it took me 3 days of emailing with support before they relented the last time I had firmware issues. I do not know why like most companies they do not just leave the links to the previous version active on their downloads page for situations like this. You think by now they would realize that removing them is not helping their customers at all.
Since the upgrade to this version I am also having issues with FTP recordings and still images on my RLC-420-5MP. The images are distorted and have funny colors all over the place. How do I downgrade to the previous version?
Since the upgrade to this version I am also having issues with FTP recordings and still images on my RLC-420-5MP. The images are distorted and have funny colors all over the place.How do I downgrade to the previous version?
You can download the previous version of RLC-420-5MP's firmware (v18.104.22.1688_19061408) from here
I emailed support with details of the problem. I got a very quick response, including a copy of the previous firmware as an attachment on their reply email.When you downgrade, be sure to check the ‘update configurations’ box. I forgot to check it on one of my cameras and got locked out. Had to hard reset with the physical reset button.
Hi Friend. Could you please report this issue to the support team: firstname.lastname@example.org? Our support Team will help you. Thanks.
Hi friend, it is suggested to report your concern or questions to our Support Team by the email email@example.com, they will pay attention to it and respond with a knowledgeable reply. Thank you and have nice day!
How can I download this new firmware for RLC-410W?
You can get it for the RLC-410-5MP here
Good morning, is this compatible with the 4mp camera as well?Cheers...
Hi, different cameras have different model names and different hardware versions.When you download the firmware, please compare both the model name and the hardware version.If you install the incorrect firmware, it may damage the camera functions.You can find the latest firmware on Reolink website: https://support.reolink.com/hc/en-us/sections/360002374874-Firmware
Yes cukeuk, make sure you get the correct version.Also, Cynthia, Reolink should NOT remove the download links for the previous version of firmware when new versions are released. They should always have at least one prior version available for when this kind of thing happens. And it is not the first time this has happened. You'd likely have far less anger directed at Reolink by doing this one simple thing.
Thanks, yes I checked but my camera, a recent first purchase from Reolink, however it seems to have come with the latest version anyway.Very impressed with the hardware and the support so far.Cheers...
Sorry for the inconvenience. We only keep the latest version on the website since we think our customers won't be confused by tons of files. If you need the old firmware for some reason, you may contact us via email. : )
When it comes to distance assumptions let alone in day today situations such as at work. Regarding religion of the population of spain declares itself catholic although the percentage of practitioners is only of the population defines itself as an atheist or nonbeliever. There are xxxseximg also islamic protestant and orthodox nude minorities whose number has recently increased due to immigration totaling almost of the population as well as other groups such as jews buddhists baha is or mormons among others. The invisible individual differences par excellence allude to the nuances of personality which refer to the behavioral style and trends in decision making. This is the field of psychology and nude there are multiple theories of classification and evaluation through tests which xxxseximg nude even determine the most appropriate styles to create a high performance team based on how its members fit together. This issue will not be discussed here which does not mean that it is not of vital importance since certain personality types refer to tolerance difference ability to move in ambiguity and other relevant issues such as brakes or accelerators. For the management of cultural diversity. nude Self esteem is an issue that in recent years has gained great relevance due to its relationship with emotional and psychological well being so much so that it is common in business slang to speak for example of emotional intelligence. xxxseximg And this importance is given nude above all in light of the increase in depression anxiety xxxseximg and job stress of the population in relation to work. At work invisible characteristics such as resilience play a fundamental nude role in that they equip people not only to interpret reality but also to make sense of it and face it accordingly. This second dimension implies moving from the tendency to homogeneity that is guaranteed by the first dimension to the celebration of difference not only visible but also invisible. This lens involves observing these intangible differences that form the cultural baggage of each person recognizing the value of these differences. This xxxseximg lens this dimension it cannot be solely managed by xxxseximg the person who has traditionally held the position of head of diversity because these differences cannot be legislated but require the inclusive leadership that will be seen in the third dimension. Furthermore this dimension influences the management of the previous one since it allows us to qualify and change attitudes towards the most visible differences of the first dimension that is how such differences are perceived and interpreted. When managing cultural diversity it is necessary to remember that within culture not all people are homogeneous. In other words although we are in spain not all of us share the same values since there are provinces cities towns families social groups etc. That make each person within a certain social group different. So people with different experiences have different frames of reference that is they have their own unique glasses through which to look at the world. This dimension involves creating an environment where people can be themselves to create.
Hi there! Join the Commnunity to get all the latest news, tips and more!