Introduce Reolink Latest IP Security Cameras with Smart Detection

[Reolink]

We are smart-detection ready!

Click here to learn more about Reolink's latest security cameras and systems with person/vehicle detection.



Aside from the two new bullet PoE IP cameras with smart detection, RLC-510A and RLC-810A, we plan to release two dome PoE IP cameras with person and vehicle detection as well, which are RLC-520A and RLC-820A.

These two new dome security cameras will be available for a public test in Nov. Stay tuned with us!
For any latest updates, please join us at Reolink Community, Reolink Facebook Group or Reolink subreddit.

[ofallonmo32_279182634225853]

Will this work with my 1 x 8CH NVR RLN8-410??

[Cynthia_124785627824270]

Hello, please provide the system information of the NVR. Then we will check whether it can work with your NVR.
Thank you very much.

[Cynthia_124785627824270]

Hello, please provide the system information of the NVR. Then we will check whether it can work with your NVR.
Thank you very much.

[diivious_327845009232090]

I have the H3MB18 which Lorenz indicated supported this feature. It came with the B800 cameras, at they supported? or is the RLC-520A and RLC-820A the only cameras that support this feature?

[Reolink]

Hello diivious, the NVR with H3MB18 hardware will work with the new smart detection cameras, including 510A, 810A, 520A, and 820A. The smart detection feature requires a hardware upgrade with an advanced chip inside the camera so we cannot upgrade the B800 cameras to support the smart detection feature. Hope this clarifies.

[kenmaples_329339617587386]

Can you explain why H3MB16 will not with smart protection?

https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs

[Reolink]

Hi kenmaples, NVRs with hardware H3MB16 come with older chips and they are not compatible with new software and other functions to support the smart detection cameras. Hope this clarifies.

[diivious_327845009232090]

OK, i understand the B800 does not support it, and cant be upgraded.

If I buy the RLC-810A, will it work with the RLN16-410(H3MB18) hardware? and if it is supported, will that provide smart detection?

If the RLC-810A will not work with the RLN16-410, do you offer an NVR that does offer smart detection?

[kenmaples_329339617587386]

@diivious I posted a link above that shows there should be an update to permit H3MB18 to function.

It seems that I was unfortunate enough to have purchase a system just last month and it was H3MB16 and will be unusable.

I am not sure why the NVR limit exists as the updated cam hardware is said to be doing the detection on device.

[kenmaples_329339617587386]

@Community Manager
The Amazon listing that I purchased lists this NVR with:
Flexible Operation
The 8MP/4K PoE NVR works perfectly with all Reolink 8MP, 5MP and 4MP PoE IP cameras and WiFi cameras, providing users with enough flexibility for 24/7 recording, motion detection alerts, live views, playbacks, and many other beneficial features.

May be worth updating these listings as not supporting Reolink's latest functionality with smart detection.

[Cynthia_124785627824270]

Thank you so much for your sharing.
If you have any problems, please submit a ticket via https://support.reolink.com/hc/en-us/requests/new

[Reolink]

Hi @diivious, you may upgrade your RLN16-410 NVR with the latest firmware here, http://bit.ly/RLN16-410, and your NVR will be able to support the smart detection cameras including the 810A. Hope this helps.

[Lennon_65719175311]

I have the RLN16-410(H3MB18) DVR and used the link provided above to upgrade the DVR (http://bit.ly/RLN16-410. The DVR now reboot about every 60 seconds. Is there a way to downgrade the DVR software? Is anyone else having this issue?

[Lennon_65719175311]

Here is a screenshot of the versions after the upgrade
FireShot-Pro-Screen-Capture-520-Reolink-v1_0_262-192_168_0_70__1603728674172.pdf

[Reolink]

Hi @Lennon, please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and our support team will get back to you asap.

[Cynthia_124785627824270]

Please submit a ticket via this link: https://support.reolink.com/hc/en-us/requests/new And we will help you solve this problem.

[Splen]

My present NVR software is H3MB16, for my RLN-800 cams. I understand that I will need to upgrade my NVR to a RLN16-410 for my soon to be addon 4K CAMS RLC-810A to function (total of 11 cams). I will be adding 2 to my clan of 4K cams. However, per your advertisement, why does it only allow a max of 8TB for the RLN16-410, while the new RLN8-410 NVR allows up to 12TB? I want to make sure that I am purchasing the latest NVR which supports the Person/Vehicle Detection feature. I think the ones on Amazon are old.

[Cynthia_124785627824270]

Hi, please contact the support team to help you!
support@reolink.com Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new.
Our support team will help you solve it soon！ Thanks.

[Cynthia_124785627824270]

To help you better, please go to https://support.reolink.com/hc/en-us/ to send an email to technical support.