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    Duo Lens- only one working

    PoE Cameras
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    • usmith maven26_447012309373097
      usmith maven26 last edited by

      Hey follks, I just got my preordered duo lens! I can only see one lens, is anyone else having this issue? The other supposed lens input on the duo lens camera says Video loss.

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @usmith maven26 last edited by Reolink Fiona

        @usmith-maven26_447012309373097
        Do you connect the DUO to the NVR? If so, what's your NVR version? Only the hardware version H3MB18, N2MB02, or N3MB01 work with the DUO camera.

        If your NVR works with the DUO, please try to upgrade the firmware of the NVR to the latest. You can download the latest firmware on our download center, Download Center – Reolink.

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        • info_261789382324435
          info last edited by

          The same with me, only one camera is running on the NVR (RLN16-410 / HR-Nr: H3MB18) What are the possible solutions?

          Best regards

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @info last edited by

            @info_261789382324435
            Please try to upgrade the firmware of the NVR to the latest one, v3.0.0.0.148. You can download the latest firmware on our download center, Download Center – Reolink.

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            • info_261789382324435
              info last edited by

              Update done, or nothing happens, works not 😞

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @info last edited by

                @info_261789382324435
                You need to view the two channels in the muti-view. Just like the following picture shows.
                undefined

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