Duo Lens- only one working

[usmith maven26_447012309373097]

Hey follks, I just got my preordered duo lens! I can only see one lens, is anyone else having this issue? The other supposed lens input on the duo lens camera says Video loss.

[Reolink Fiona]

@usmith-maven26_447012309373097
Do you connect the DUO to the NVR? If so, what's your NVR version? Only the hardware version H3MB18, N2MB02, or N3MB01 work with the DUO camera.

If your NVR works with the DUO, please try to upgrade the firmware of the NVR to the latest. You can download the latest firmware on our download center, Download Center – Reolink.

[Hall house_387334628335815]

@reolink-fiona
This is what your website states.
Note:
1. It is just a firmware for NVR.
2. If your NVR's model number is not RLN16-410 with hardware version H3MB02, please wait for the new firmware release.

You're contradicting your own website and it's 5 months later. You need to get yourself together.

[Reolink Fiona]

@hall-house_387334628335815 Hi there, could you please give me the link for the words you mentioned above?

For the new firmware of the NVR, you can go to our download center and find the latest firmware. Download Center – Reolink
Here is the guide, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

[info_261789382324435]

The same with me, only one camera is running on the NVR (RLN16-410 / HR-Nr: H3MB18) What are the possible solutions?

Best regards

[Reolink Fiona]

@info_261789382324435
Please try to upgrade the firmware of the NVR to the latest one, v3.0.0.0.148. You can download the latest firmware on our download center, Download Center – Reolink.

[info_261789382324435]

Update done, or nothing happens, works not

[Reolink Fiona]

@info_261789382324435
You need to view the two channels in the muti-view. Just like the following picture shows.

[jihouni20]

I'm here, have you fixed it, help me. I'm also struggling and don't know what to do

[Reolink Fiona]

@jihouni20 Hi there, do you connect the DUO to the NVR or work as a standalone? What's the system information of your DUO?

If you connect it to the NVR, what's the system information of your NVR? You can tell me more about your situation.