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    Duo Lens- only one working

    Discussion About Products
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    • usmith maven26_447012309373097
      usmith maven26 last edited by

      Hey follks, I just got my preordered duo lens! I can only see one lens, is anyone else having this issue? The other supposed lens input on the duo lens camera says Video loss.

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        • Reolink Fiona
          Reolink Fiona @usmith maven26 last edited by Reolink Fiona

          @usmith-maven26_447012309373097
          Do you connect the DUO to the NVR? If so, what's your NVR version? Only the hardware version H3MB18, N2MB02, or N3MB01 work with the DUO camera.

          If your NVR works with the DUO, please try to upgrade the firmware of the NVR to the latest. You can download the latest firmware on our download center, Download Center – Reolink.

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          • Hall house_387334628335815
            Hall house @Reolink Fiona last edited by

            @reolink-fiona
            This is what your website states.
            Note:
            1. It is just a firmware for NVR.
            2. If your NVR's model number is not RLN16-410 with hardware version H3MB02, please wait for the new firmware release.

            You're contradicting your own website and it's 5 months later. You need to get yourself together.

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            • Reolink Fiona
              Reolink Fiona @Hall house last edited by

              @hall-house_387334628335815 Hi there, could you please give me the link for the words you mentioned above?

              For the new firmware of the NVR, you can go to our download center and find the latest firmware. Download Center – Reolink
              Here is the guide, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

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            • info_261789382324435
              info last edited by

              The same with me, only one camera is running on the NVR (RLN16-410 / HR-Nr: H3MB18) What are the possible solutions?

              Best regards

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                • Reolink Fiona
                  Reolink Fiona @info last edited by

                  @info_261789382324435
                  Please try to upgrade the firmware of the NVR to the latest one, v3.0.0.0.148. You can download the latest firmware on our download center, Download Center – Reolink.

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                • info_261789382324435
                  info last edited by

                  Update done, or nothing happens, works not 😞

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                    • Reolink Fiona
                      Reolink Fiona @info last edited by

                      @info_261789382324435
                      You need to view the two channels in the muti-view. Just like the following picture shows.
                      undefined

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                    • jihouni20
                      jihouni20 last edited by

                      I'm here, have you fixed it, help me. I'm also struggling and don't know what to do


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                        • Reolink Fiona
                          Reolink Fiona @jihouni20 last edited by

                          @jihouni20 Hi there, do you connect the DUO to the NVR or work as a standalone? What's the system information of your DUO?

                          If you connect it to the NVR, what's the system information of your NVR? You can tell me more about your situation.

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