Help; camera quit and won't reconnect

[sopwith21_321109363912875]

Originally, all three of my REOlink cameras worked properly and I successfully integrated them into a fully functional system.

A few months ago, one of the cameras stopped displaying a picture ("not connected"). I went through all of the instructions repeatedly but the camera would not reconnect to my system. I tried again today but the REOlink app on my phone says "connection failed, click to try again." I'm about to give up. Any suggestions? Thank you.

[Reolink Fiona]

@sopwith21_321109363912875
Could you please tell me what's your camera model?

You can try to reset the camera, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

[pclevel59_483733656912013]

I am having the same problem. I have a RLC-410W (4K camera)

[Reolink Fiona]

@pclevel59_483733656912013
Have you tried to reset your camera? https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras

[user_689159650771160_689159650771160]

@reolink-fiona resetting the camer never works, it just puts people in an endless setup loop. Is there any other fix, just replying to every comment with reset it again isnt a solution

[kisozkhally_691917172863493]

The same thing is happening to me. My camera is an RLC-410W (4K model).

wordle today

[Reolink Lorenz]

@kisozkhally_691917172863493 Reolink doesn't offer a 4K 410W camera. You'd better contact support directly and our team reply very soon.
https://support.reolink.com/hc/en-us/requests/new/

[user_706909925544120_706909925544120]

Try power cycling the camera. Disconnect it from the power source for a few seconds and then plug it back in. Sometimes, a simple reboot can solve the issue Ado Watermelon

[user_801564919783615_801564919783615]

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[daniel cavnicar_170162980442347]

Same problem with one of my 410A and 510A. 410A still works and have occasional problems, 510A worked for some time after reset and suddenly died yesterday without warning. It turns on, but keeps loosing connection to the LAN (tried different cables, switches and power supply), so it's impossible to reach it.