[4K Solar +] Security Solutions, We Go Beyond
Product Roadmap: What's Coming Next
How ColorX Technology Turn Night into Day
Reolink App v4.39 Released
I'm very disappointed with the quality of the power adapters for the Lumus cameras.I have 5 cams and 2 of the power adapters have failed within the last year.Now, Reolink tells me that they're out of stock and it's a 10-15 day wait for shipment from Hong Kong.SLOPPY ORGANIZATION. I feel like I've invested in TOYS, not anything to be relied on.SHAME ON YOU, Reolink!
@bocephus_371391602962608 Hello there, we are very sorry for the inconvenience caused. Our team has offered you two solutions, one to send you an adapter from another warehouse but it may take 10 to 15 business, the other is to compensate your cost to buy a DC 5V/2A power adapter on your own.If you prefer to get a free adapter from us, we will send one to you immediately and you may need to wait to get it. Let us know if you need anything.
@reolink-lorenz How about a power adapter that WORKS for more than a year?WAIT 3 weeks for a part for a SECURITY cam?How about STOCKING extra adapters since they are POOR CONSTRUCTION and FAILING?ANOTHER adapter just failed!Appears to be a QUALITY CONTROL PROBLEM.Just beacause you provide a replacement doesn't make it "ok".
I think that's quite unfair on Reolink. Failures happen, and it could even have been a poor batch....but again, these things happen.What happens next is the level of customer service you get, and it would appear from your own words (and Reolink's) that there is a solution. The world is experiencing mass delays across all sectors of industry for various reasons. I don't think a 10-15 day wait is unacceptable. I have no affiliation with Reolink. Tazzy
@tazzy_423116622815407 Sounds like reolink are being fair with their offer
@tucker3738_367076416745686 that's what I said
Hi there! Join the Commnunity to get all the latest news, tips and more!