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    E1 Pro - no browser access now?

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    • inge_241341868548265
      inge last edited by

      Why have you removed the ability to log into the E1 Pro UI and set a fixed IP on the device? I know it used to exist as I have an E1 Pro with a fixed IP that I set up a long time ago.

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @inge last edited by Reolink Fiona

        @inge_241341868548265
        Hi, for the indoor wifi camera, only the E1 Zoom support browser access now. You can try to access the E1 Pro via the APP/Client. App & Client - Reolink

        inge_241341868548265 1 Reply Last reply Reply Quote 0
        • inge_241341868548265
          inge @Reolink Fiona last edited by

          @reolink-fiona Yes I know all that, but I was asking why? Why are you removing features that we once had?

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @inge last edited by

            @inge_241341868548265
            E1 Pro also doesn't support the web browser before. Have you updated your firmware before?

            inge_241341868548265 1 Reply Last reply Reply Quote 0
            • inge_241341868548265
              inge @Reolink Fiona last edited by

              @reolink-fiona I thought I must have done, because the app doesn't have the option to set up a static IP for a camera, and I didn't have the Windows client at the time. Also I have seen other posts on reddit etc commenting it seems to have gone. It still supports ONVIF doesn't it?

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @inge last edited by Reolink Fiona

                @inge_241341868548265
                The E1 pro supports ONVIF and sets up the static IP address. I have confirmed with our engineer that the E1 Pro doesn't support the web browser from the time it was released. Only the E1 Zoom among the E1 indoor series supports web browser access.

                You can try to set up the static IP address via the PC Client. Here is an article for setting up the IP address, https://support.reolink.com/hc/en-us/articles/900000628166-How-to-change-camera-s-IP-Address-to-static-IP-address-via-Reolink-Client-New-Client-?source=search. You can have a look.

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