Reolink GO PT 4g/5g SIM issues

[bevgaskin_499300720500895]

I've bought one of the above cameras and upon putting in the SIM card, the camera stated SIM card could not be recognised and said to take the card out and put in back in. The card is stuck .... it will not pop out and seems to be in slightly lop sided. It is in the correct way but I cannot get it out to put it back in. Anyone any ideas how to do this please ?

[joseph chircop_497308027822318]

@bevgaskin_499300720500895 ... Just pull it out. I suggest you to insert the SIM in your smartphone to check that you have the data service. You need to add the APN if your SIM provider doesn't provide the auto setup through an SMS.

[Reolink Lorenz]

@bevgaskin_499300720500895 Hi there, if you still cannot find a way to get the sim card out, submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will help you with it.