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    Android 4.29.05 APP Update Issues

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    • Reolink Fiona
      Reolink Fiona Administrators last edited by Reolink Fiona

      Hi all,

      We had heard about the Andriod App 4.29.05 issues, and we are working on it.

      We need more information to locate the App problem. If you have any questions or find anything is not working now, please send them to our tech support. Also, attach your device info, App version, screenshots of the error message, or a short video.

      Tech Support: https://support.reolink.com/hc/en-us/requests/new

      We will fix these issues ASAP. Thank you for your understanding!

      If you want to roll back to the previous version 4.28.0.8, you can download the APP here, https://drive.google.com/file/d/1yvKIfwjSMrIOgjmCfwZywUdbjQ5yFHbL/view?usp=sharing.


      paigendoug_504316937273591 1 Reply Last reply Reply Quote 0
      • bobw_168846258032803
        bobw last edited by

        App 4.29.05
        Intermittent connection to all cameras, and when it does connect the bit rate is very low about 1/6 of normal. Also notifications are very intermittent. My wifi signal is strong. All started with the new version. Before everything worked great.

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @bobw last edited by

          @bobw_168846258032803 Could you please send the video/screenshot to our support team for the check? Our tech will have a further check for the issues. We will fix the issues asap. Submit a request – Reolink Support

          1 Reply Last reply Reply Quote 0
          • paigendoug_504316937273591
            Dugan @Reolink Fiona last edited by

            @reolink-fiona both of my Argus 2 battery powered cameras have issues with the latest update. I have the 4 29.05 App. Both cameras failed over the weekend. PIR did not work when turned on, and neither would record. I did all the listed troubleshooting. I eventually did a factory reset for both and they worked fine...for 2 days. Now both have failed again. There is no error message to provide. They simply won't work even though PIR & recording are turned on. The live camera still works, but PIR just can't be triggered.

            Reolink Fiona 1 Reply Last reply Reply Quote 1
            • wkerr_330694622339223
              wkerr last edited by wkerr_330694622339223

              I have similar problems with my 2 cameras. Lumus is now working but had trouble after the update and my Argus 2 works with Live View but won't record any motion now.

              1 Reply Last reply Reply Quote 1
              • Reolink Fiona
                Reolink Fiona Administrators @Dugan last edited by

                @paigendoug_504316937273591 @wkerr_330694622339223 Thank you for your feedback. You can send your problem to the support team and our tech can solve the issue according to more users' feedback. We will fix it asap. Submit a ticket here, Submit a request – Reolink Support.

                paigendoug_504316937273591 1 Reply Last reply Reply Quote 1
                • paigendoug_504316937273591
                  Dugan @Reolink Fiona last edited by

                  @reolink-fiona Support responded quickly. Their recommendation was to "restore" the camera via the App and then don't use any of the PIR buttons (on homepage or in settings). So far that works. But that means I cannot turn off the PIR, which means I lose functionality.

                  Their second recommendation, if the first doesn't work, is to go back and download the previous version of the App (4.28). Again, tech support was very responsive and friendly. I just don't like the prospect of having to do this kind of thing every time Reolink puts out a new update. It should be seamless.

                  Reolink Fiona 1 Reply Last reply Reply Quote 1
                  • Reolink Fiona
                    Reolink Fiona Administrators @Dugan last edited by Reolink Fiona

                    @paigendoug_504316937273591
                    Thank you for your feedback. We will strengthen the test of the APP.

                    For the PIR issue, you can try to use this new APP 4.29.06. You can download it here, https://drive.google.com/file/d/1h0bu-DgbAnIPRbYpsIZm7tHk0vjomswh/view?usp=sharing.

                    joseph chircop_497308027822318 1 Reply Last reply Reply Quote 0
                    • motionless_505025253454000
                      Squeaks last edited by

                      I've also started getting very slow connections, or repeated failed connections, but not just with the android app, also with the PC client. Sometimes it connects fine, and then just drops out for no reason.

                      I have two cameras, they are both experiencing the same issues, and there has been no physical changes to where things are, they've just starting not working nearly as well.

                      Reolink Fiona 1 Reply Last reply Reply Quote 0
                      • joseph chircop_497308027822318
                        joseph chircop @Reolink Fiona last edited by

                        @reolink-fiona Issue is still there with 4.29.06. Solution is to rollback to 4.28 version. Whenever the PIR is activated from the application, the schedule is disabled and so nothing is triggered. Default should be activated at all times for all days. Moreover the recording is disabled and so nothing is stored on the SD. This really shows that testing is minimal. You need to invest in more testing as otherwise customers seek other suppliers. In the website please include all previous applications so that customer can rollback.

                        Note that email notification works. So the issue is with push notification and maybe there need to be changes in your server handling the push notifications.

                        Reolink Fiona C W_252846623158508 2 Replies Last reply Reply Quote 0
                        • graywolf240_417342037819589
                          graywolf240 last edited by

                          4.29.06 Was supposed to help. While it did help with the zoom issue that video is still choppy and lags behind. Alerts are a hit or miss. Please push out and update that works.

                          Reolink Fiona 1 Reply Last reply Reply Quote 0
                          • Reolink Fiona
                            Reolink Fiona Administrators @joseph chircop last edited by Reolink Fiona

                            @joseph-chircop_497308027822318 Do you mean that in App version 4.29.06, when you activate the PIR, you can't set the PIR schedule? Does it happen to all your battery cameras? May I know what's your camera model and phone model?

                            1 Reply Last reply Reply Quote 0
                            • Reolink Fiona
                              Reolink Fiona Administrators @graywolf240 last edited by

                              @graywolf240_417342037819589 Thank you for your update. Can you give some video about the issue to support? We will try to fix it asap. Submit a request here, Submit a request – Reolink Support.
                              If there is any update, we will also let you know.

                              1 Reply Last reply Reply Quote 0
                              • Reolink Fiona
                                Reolink Fiona Administrators @Squeaks last edited by

                                @motionless_505025253454000 Can you try to lower the bitrate or change the stream mode to be fluent/balanced on PC to check? If you have a problem both on PC/APP for all cameras, it may also be related to the network issue.

                                motionless_505025253454000 1 Reply Last reply Reply Quote 0
                                • motionless_505025253454000
                                  Squeaks @Reolink Fiona last edited by

                                  @reolink-fiona Not sure what's changed, but as of last night everything is now working fine again on all cameras and on PC & app. Again, no changes here, not even rebooted the router since the last time I checked with problems, but it all seems fine now, in both fluid and clear modes.

                                  Reolink Fiona 1 Reply Last reply Reply Quote 0
                                  • Reolink Fiona
                                    Reolink Fiona Administrators @Squeaks last edited by

                                    @motionless_505025253454000 Thank you for your update!

                                    1 Reply Last reply Reply Quote 0
                                    • C W_252846623158508
                                      C W @joseph chircop last edited by

                                      @joseph-chircop_497308027822318 Oh... I see the issue now. The schedule is default off now for all times and all days... RIOLINK!!!!!!!!!!!!!!!!!!!!!!!!!! WHY WOULD YOU MAKE THE DEFAULT SCHEDULE TO BE ALWAYS OFF!!!!!???

                                      Reolink Fiona 1 Reply Last reply Reply Quote 0
                                      • Reolink Fiona
                                        Reolink Fiona Administrators @C W last edited by

                                        @c-w_252846623158508 @joseph-chircop_497308027822318
                                        So sorry for the inconvenience caused. For the PIR schedule issue, you can try to use the 4.29.08 APP, https://drive.google.com/file/d/1XAf2yupksuHDuBPv8xm_w4HAxCiIoGp6/view?usp=sharing. You may need to manually configure the PIR schedule after the upgrade.

                                        1 Reply Last reply Reply Quote 0
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