Uploaded files are corrupted

[Shane]

Greetings,

I set up local record, and each video was five minutes, which is correct. Unfortunately, I found out that local record only works when the desktop client was running, which meant that it wasn't possible to have it recording all the time, so I need another option.

I set up FTP. The files get uploaded, but there are about 1600 files each day. Each file would be only a few seconds. The file sizes begin at about 350 KB. None of the MP4s can be played. The only thing that works are the uploaded images.

I'm guessing that if I can change the capture length from a few seconds to five minutes, the files wouldn't be corrupted. How can I do this?

I have a Reolink E1 Zoom. My FTP settings are:

Upload: Clear video and image
Transport Mode: AUTO
Max Size of a Single File: 1024
FTP Postpone: 30Second(s)

The documentation says that there is an Interval option, but this doesn't appear in the Windows desktop client version 8.5.2.

Thanks,
Shane.

[Reolink Fiona]

@shane
For the postpone setting, you can try to set it to 5mins or more.

For the interval, this setting is only available for the image uploading now.

[Shane]

@reolink-fiona I apologize for the delay, but I'm not getting notified of replies.

The documentation says that the FTP Postpone "option is only available when File Types Video and FTP Schedule is Motion." I have the schedule set to Timer (continuous record). I changed it any way, although if the documentation is correct it shouldn't make a difference.

Shane.