New RLC-410W not connecting to wifi

[tomselbyuk_331910860959874]

I have 4 Reolink cameras one of which (410W) had failed. Transformer OK but camera dead. Decided to order a new RLC-410W from the Reolink store as replacement (Order #2017640)

But irrespective of how many times I scan the QR code by either my phone or tablet, the result is always the same - connection failed. For a further test, I connected the camera by Ethernet cable. The camera output can now be viewed on all devices. On the PC, under WiFi settings, I can enter my WiFi password and press Test. The test results produce a Success message. The camera is now listed on my routers list of WiFi devices but with a Null IP address

When I unplug the Ethernet cable, the output can no longer be viewed on any device. Efforts to connect to WiFi continue to fail.

Can you please explain how I can connect this camera to WiFi or should I return the product for a refund

Tom

[Reolink Fiona]

@tomselbyuk_331910860959874
Could you please try to reset your camera and reconfigure the camera again? You can also try to check your router if the camera is connected.
You can reset the camera according to this article, https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras.

[tomselbyuk_331910860959874]

@reolink-fiona Thank you for your suggestion which I have now tried a couple of times. However having scanned the QR code on my tablet, after message "Connecting your device..." after a delay I get the Connection Failed message with option to retry or cancel. I have also repeated this a few times on my smartphone - same result